---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Review and submit the cost configuration

# Review and submit the cost configuration {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Review all Cost Framework configurations, verify the calculations, and submit to activate the Cost Framework.

## Before you begin

Role required: AI steward (`sn_ai_governance.ai_steward`).

## About this task

Before activating the Cost Framework, review all configurations to verify accuracy. The review screen displays how total savings are calculated based on the hourly rate. It also shows how total cost is calculated, which
encompasses all vendors combined. Additionally, there is a preview of the Net AI Returns calculation. After verification, these calculations appear in dashboards and reports.

Cost entries that you add or change remain in draft until you submit them in the Preview cost \& savings step.

## Procedure

1. Navigate to AllAI Control TowerSettingsRules and TemplatesCost.
2. Select Edit configuration.
3. Verify that the average rate, integrated vendor pricing, and other vendor pricing (if applicable) are configured.  
   For more information, see [Configure average hourly rate for your organization](https://www.servicenow.com/docs/oh8jw9z4vzprUy44hfLjdA "Set the average hourly rate that the Cost Framework uses to convert hours saved into financial savings."), [Add costs for integrated vendors](https://www.servicenow.com/docs/T8_GhjNRe924jiZI5RABQw "Add the cost of a vendor or sub-vendor integrated with ServiceNow so that AI Control Tower includes it in the total Enterprise AI cost. Set a sub-vendor rate when a specific service is billed differently from the vendor."), and [Add costs for other vendors](https://www.servicenow.com/docs/8JfCk_KGkil122NnIYlzoQ "Configuring costs for LLM vendors without direct integrations with AI Control Tower requires manual input. You must manually enter token usage, direct costs, or a per-seat subscription. AI Control Tower can then include these costs in total AI cost calculations.").
4. In the Preview cost \& savings section, review the details.  
   {#mc-review-and-submit-the-cost-configuration__table_zwz_g5h_rkc__entry__2}

   | Section | Description |
   |-|-|
   | Preview total savings | Total savings for the listed personas, calculated as productivity gains in hours multiplied by the average hourly rate. The section also shows Total productivity gains (hours) and Personas applicable. |
   | Preview total cost | Total Enterprise AI cost across vendors, based on the information entered in the previous steps. |
   [Table 1. Preview values]

   {#mc-review-and-submit-the-cost-configuration__table_zwz_g5h_rkc}

   To change a value, select Back.
5. Select Submit to activate the Cost Framework.  
   The Cost tab shows the Cost setup summary with the status Configured and an updated Last updated at date.
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## Result

The Cost Framework configuration is active. The Cost Framework calculates total savings, total costs, and Net AI Returns based on your specifications, and dashboards and reports show the financial impact of AI usage.

## What to do next

Verify that the Cost Framework is active in the dashboards:

1. Navigate to AllAI Control TowerInsightsValue.
2. Confirm that the Productivity Gains widget displays total money saved, not just hours. The Net AI Returns widget shows total calculated returns. The Total AI Cost widget indicates the aggregated vendor costs.
3. Verify that these values match the values on the Cost setup page.

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After submission:

* Check the Cost Framework dashboards weekly to track costs and savings.
* If vendor pricing changes or you add new vendors, reconfigure them from SettingsRules and TemplatesCost.
* Reassess hourly rates and vendor pricing quarterly to verify accuracy.
* Watch for unexpected cost spikes or changes in savings patterns.
* Share Cost Framework insights with stakeholders for budget and investment decisions.
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