--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Model Context Protocol Client Legacy # Model Context Protocol Client Legacy {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Model Context Protocol Client Legacy The ServiceNow® Model Context Protocol Client (MCP Client) allows customers to access external Model Context Protocol tools published via an MCP Server within the ServiceNow® AI Agent Studio. This integration facilitates the use of AI models hosted outside of the ServiceNow environment to enhance AI-driven processes and applications. Show full answer Show less ## Configuration and Usage Customers can configure the MCP Client and add MCP Servers directly within AI Agent Studio to start leveraging external AI models. Understanding related user roles, tables, and properties in the MCP Client is essential for effective configuration and management. ## Availability and Restrictions * Not all model providers or AI features are available for customers with in-country SKUs or in certain regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances. * Availability of AI products and skills varies by region and may be restricted in regulated markets. * ServiceNow regularly updates availability; customers should monitor release notes and knowledge base articles for the latest information. ## AI Limitations and Responsible Use The MCP Client leverages AI and machine learning technologies that may not always produce fully accurate or appropriate results. Customers are responsible for testing, evaluating, and applying human oversight to AI outputs to ensure accuracy and appropriateness, especially in sensitive domains such as healthcare, finance, legal, and security. Use of the MCP Client and its AI capabilities must comply with ServiceNow's AI Acceptable Use Policy, which may be updated periodically. ## Data Processing and Privacy * Data processed by the MCP Client is transferred from customer instances to a centralized ServiceNow environment, potentially across different data center regions and involving third-party cloud providers like Microsoft Azure. * ServiceNow manages data in accordance with internal policies and compliance standards accessible through the CORE Compliance Portal. * ServiceNow collects inputs, outputs, and any edits made within the MCP Client to improve AI models and services. Customers have the option to opt out of future data collection. ## Next Steps for Customers * Configure MCP Client and MCP Servers in AI Agent Studio based on your organizational needs. * Review regional and regulatory availability to understand which AI models and features you can access. * Implement rigorous testing and human oversight of AI outputs to ensure responsible use. * Stay informed about ServiceNow's AI policies, data handling practices, and product updates through official documentation and knowledge base articles. The ServiceNow® Model Context Protocol Client (MCP Client) enables you to access the Model Context Protocol tools that are hosted externally and published using an MCP Server in the ServiceNow® AI Agent Studio. ## Get started {#mcp-client__cf-app-landing-get-started} |-|-| | [ExploreLearn more about MCP Client](https://www.servicenow.com/docs/bLs6GfZgTF7d8SAH4HVtnQ "The Model Context Protocol (MCP) is a standardized client-server protocol that enables AI applications to discover and interact seamlessly with external tools, data sources, and services. MCP facilitates communication between an AI host application (like AI Agent Studio), an MCP Client embedded in the host, and one or more MCP Servers that expose specific capabilities such as tools.") | [ConfigureConfigure the Model Context Protocol Client in AI Agent Studio](https://www.servicenow.com/docs/OxW8nn~PXNdktxGsnar7DQ "Configure the MCP Client to execute agentic workflows with AI agents and mapped tools.") | | [Add MCP Server in AI Agent StudioAdd MCP Servers in AI Agent Studio](https://www.servicenow.com/docs/FtJN0KXxJK9jAcATnNogew "An MCP Server hosts the APIs and tools required by an AI application, enabling it to receive and process calls from MCP Clients to govern ingress traffic and to promote secure and efficient access to tools. Adding an MCP Server in the AI Agent Studio helps you to leverage the Model Context Protocol as a tool in an AI agent.") | [ReferenceLearn more about the user roles, tables, and properties in MCP Client](https://www.servicenow.com/docs/V1S12lbHLRVQXPv9kFNv6A "Find more information about user roles, tables, and the different properties that are installed with the Model Context Protocol Client application.") | [ ] {#mcp-client__table_vfm_hm5_vfc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#mcp-client__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#mcp-client__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#mcp-client__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#mcp-client__ul_j3b_4vd_wcc} ## AI limitations {#mcp-client__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#mcp-client__p_kv2_nfg_h1c} ## Data processing {#mcp-client__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#mcp-client__p_lv2_nfg_h1c} ## Data collection {#mcp-client__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#mcp-client__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#mcp-client__p_pv2_nfg_h1d} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").