---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Model Context Protocol Server Console tools

# Model Context Protocol Server Console tools {#ariaid-title1}

Release version: Australia  
Updated July 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the following tools that are available by default with Model Context Protocol Server Console
depending on the applications installed on your instance, such as ServiceNow Otto for CSM or ServiceNow Otto for ITSM.
{#mcp-server-tools__table_bhx_l5h_ggc__entry__3}

| Name | Category | Description |
|-|-|-|
| case_summarization | AI Skill | Get a summary of details in a case record. |
| email_recommendation | AI Skill | Get a recommended response to an email. |
| incident_summarization | AI Skill | Get a summary of details in an incident record. |
| lookup_case_records | Scripted REST API | This API enables looks up case records for the case_summarization tool. |
| lookup_incident_records | Scripted REST API | This API looks up incident records for the incident_summarization tool. |
| lookup_kb_records | Scripted REST API |   |
[Table 1. Tool definitions installed with Model Context Protocol Server Console]

{#mcp-server-tools__table_bhx_l5h_ggc}