--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Engagement dashboard # Engagement dashboard {#ariaid-title1} Release version: Australia Updated November 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Engagement dashboard The Engagement dashboard offers ServiceNow customers comprehensive visibility into AI system usage across their organization. It aggregates data on large language model (LLM) actions and AI system adoption by department and geographic region, helping monitor trends, identify underused systems, and understand usage patterns. The dashboard defaults to displaying the last 30 days of data but allows for customizable date ranges. Show full answer Show less ## Key Features * **Total AI actions:** Shows the total number of LLM-related actions performed across all AI systems, including cost aggregation, percentage change from the previous period, and a daily trend line for spotting usage patterns or spikes. * **AI systems with no usage:** Identifies AI systems not used during the selected period, enabling targeted outreach, enablement, or evaluation of these systems. Systems can be selected for more detailed insights. * **Usage by department:** Displays a donut chart representing AI usage distribution across the top five departments, such as Customer Support, Sales, Engineering, and HR. Usage counts reflect how often each system is used in AI workflows. * **AI adoption by country:** Compares AI adoption rates by geographic location, highlighting regions with the highest and lowest usage. Adoption percentages are color-coded for easy interpretation, with tabs to sort by highest or lowest adoption. * **Top 5 AI systems by department:** Lists the five most frequently used AI systems organization-wide, with color-coded bars showing usage contributions by department. Hovering over bars reveals detailed department breakdowns. ## Benefits for ServiceNow Customers This dashboard empowers organizations to: * Track AI adoption and usage trends to optimize system deployment and user engagement. * Identify AI systems that may require additional training or reconsideration due to low usage. * Understand departmental and regional AI engagement to tailor support and expansion strategies. * Gain actionable insights to maximize the value of ServiceNow AI implementations across the enterprise. The Engagement dashboard provides visibility into AI system usage patterns across your organization, including adoption metrics, department usage, and system adoption by geographic region. The Engagement dashboard displays aggregated data about LLM-related actions and AI system usage across your enterprise. Use this dashboard to monitor AI adoption trends, identify systems that require attention, and understand usage patterns by department and location. To view the Engagement dashboard, navigate to AllAI Control TowerHomeInsightsEngagement. Note: All metrics on the Engagement dashboard default to the last 30 days. Use the time period selector in the top-right corner to adjust the date range and view metrics for different time periods (for example, last 7 days, last 90 days, or a custom range). ## Total AI actions {#md-engagement-dashboard-enterprise__section_gg4_lhr_ckc} Displays the total number of LLM-related actions performed across all AI systems during the selected time period. This metric includes a comparison to the previous period, expressed as a percentage change. The Total AI actions display: * The aggregated cost across all deployed AI systems. * Percentage change relative to the previous period. * A trend line about the daily sum of actions over the selected date range, allowing you to identify patterns and spikes in the system usage over time. {#md-engagement-dashboard-enterprise__ul_cvx_gyb_ckc} ## AI systems with no usage {#md-engagement-dashboard-enterprise__ai_systems_no_usage} Lists AI systems that were not used during the selected time period. This section helps you identify systems that may require user outreach, enablement, or evaluation for continued relevance. Systems are displayed by name; select a system name to drill into additional details. ## Usage by department {#md-engagement-dashboard-enterprise__usage_by_department} Shows the distribution of AI system usage across the top five departments in your organization. Data is displayed in a donut chart that shows total usage and breaks down usage by department. Each department is color-coded and displayed with its usage count. The chart shows departments such as Customer Support, Sales, Engineering, HR, and others based on your organization's structure. Note: View the AI systems usage by department that is measured by the number of times each system was used in an AI workflow. ## AI adoption by country {#md-engagement-dashboard-enterprise__ai_adoption_by_country} Displays AI adoption rates by geographic location, comparing the highest and lowest adoption regions. Adoption is measured as a percentage based on the number of LLM-related actions taken. Two tabs allow you to view data sorted by highest adoption or lowest adoption. Countries are listed with their adoption percentage, shown in color-coded format to indicate adoption levels (green for high adoption, red for low adoption). ## Top 5 AI systems by department {#md-engagement-dashboard-enterprise__top_ai_systems} Shows the five most frequently used AI systems across your organization, broken down by the departments that use them. Each system bar indicates the total usage count and shows department-level usage contribution through color coding. Systems are listed in descending order by usage. Hover over a bar to see the department breakdown within that system's total usage. To understand more about the Value insights from the ServiceNow AI Engagement dashboard, see [ServiceNow AI Engagement dashboard](https://www.servicenow.com/docs/~i0LHcmg~PvPbF_KSeo6tQ "The ServiceNow AI Engagement dashboard provides visibility into user adoption, utilization patterns, and performance metrics across all AI systems in your ServiceNow instance. Monitor AI action volume, user engagement trends, departmental usage, and task efficiency gains to identify adoption opportunities and system effectiveness."). *[\>]: and then