---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Viewing templates associated with an AI system

# Viewing templates associated with an AI system {#ariaid-title1}

Release version: Australia  
Updated July 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Viewing templates associated with an AI system

This feature helps ServiceNow customers understand how the value of an AI system is measured by viewing the value templates mapped to it.
Value templates define formulas that calculate productivity gains by multiplying usage metrics with time and quality constants to produce a minutes-saved figure.
Different templates can be mapped to various user personas, enabling a detailed per-asset view of which templates are active and the productivity each calculates.
Show full answer Show less  

## Templates Tab and Value Templates List

The Templates tab displays all value templates mapped to the AI system in a list format. Each template card provides key attributes including:

* **Template name:** The name of the value template.
* **Mapping status:** Indicates if the template is Published (active and contributing to value calculations) or Retired (inactive but visible for historical purposes).
* **Persona:** The user role for which productivity is calculated.
* **Department:** Associated department, if specified.
* **Category:** The value template category, e.g., Productivity.
* **Usage:** The daily invocation count used in the productivity formula.
* **Time:** Time constant in minutes applied per invocation.
* **Quality:** Quality constant as a percentage reflecting expected acceptance rate of AI outputs.

By default, only active templates are shown. To see retired templates, customers can enable the "Include retired templates" toggle.

## Template Details Side Panel

Selecting "View details" on a template card opens a side panel showing comprehensive configuration information, including:

* **Mapped template:** Name of the mapped value template.
* **Mapping status:** Current publication state.
* **Persona:** User role associated with the template.
* **Productivity gained:** Total minutes saved by the persona using the AI system over a selectable date range, presented as a trend chart.
* **Productivity calculation:** The exact formula used, expressed as Usage indicator × Time constant (minutes) × Quality constant (%). Customers can click the usage indicator link to view its details.

Customers can also open the full template record from this panel to review or modify the configuration fields.  
Learn how value is being measured for an AI system by viewing the value templates mapped to the asset and the productivity calculation each template uses.

Value templates define the formula used to calculate productivity gains for an AI system.
The formula multiplies a usage metric by a time constant and a quality constant to
produce a minutes-saved figure. Because each AI system can have templates mapped to
different personas, the Templates tab gives you a per-asset view
of exactly which templates are active and what each one calculates.

## Value templates list {#measuring-ai-asset-value-templates__section-templates-list}

The Templates tab displays a Value templates section that lists all templates mapped to the AI system.
Each template card shows the following attributes.
{#measuring-ai-asset-value-templates__table-template-card-attributes__entry__2}

| Attribute | Description |
|-|-|
| Template name | Name of the value template mapped to this AI system. |
| Mapping status | Publication state of the template mapping. A Published mapping is active and contributes to value calculations. A Retired mapping is no longer used in calculations but remains visible for historical reference. |
| Persona | User role for whom the productivity value is calculated. |
| Department | Department associated with the template mapping, if specified. |
| Category | Value template category, such as Productivity. |
| Usage | Usage indicator that supplies the daily invocation count used in the productivity formula. |
| Time | Time constant (in minutes) applied per invocation in the productivity formula. |
| Quality | Quality constant (as a percentage) applied in the productivity formula. Represents the expected acceptance rate of AI outputs. |
[Table 1. Template card attributes]

{#measuring-ai-asset-value-templates__table-template-card-attributes}

By default, only templates with an active mapping status are shown. To include
retired templates in the list, enable the Include retired templates toggle.

## Template details side panel {#measuring-ai-asset-value-templates__section-template-details}

To review the full configuration of a template mapping, select View details on a template card. A side panel opens showing the following
information.
{#measuring-ai-asset-value-templates__table-side-panel-fields__entry__2}

| Field | Description |
|-|-|
| Mapped template | Name of the value template mapped to this AI system. |
| Mapping status | Publication state of this template mapping. |
| Persona | User role for whom value is calculated using this template. |
| Productivity gained | Total minutes saved by this persona using this AI system over the selected time period, shown as a trend chart. Use the date range selector to adjust the reporting window. |
| Productivity calculation using this template | The formula applied to calculate productivity for this mapping, expressed as: Usage indicator × time constant (minutes) × quality constant (%). Select the usage indicator link to open its record. |
[Table 2. Template details side panel fields]

{#measuring-ai-asset-value-templates__table-side-panel-fields}

To view the full template record and its configuration fields, select Open template in the Template details section of
the side panel.