---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure asset-specific metrics

# Configure asset-specific metrics for external AI systems {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Add or remove metrics for one or more external AI systems without changing the global metric configuration, and adjust metric sample rates.

## Before you begin

Role required: sn_ai_governance.ai_steward  
Note:  
The AI system must have evaluation enabled. See [Enable evaluation for an AI system](https://www.servicenow.com/docs/gVJS0Rlr9yz3Xx7xczsG4w "Start generating quality and safety scores for one or more AI systems by enabling evaluation from the inventory.").

## About this task

You can optionally override which metrics are evaluated for specific external AI systems. For details on adding or removing metrics for an AI system from that system's asset record instead, see [Configure metrics evaluated for an AI system](https://www.servicenow.com/docs/kvefhLAjdODauUoQNsCTKA "Add or remove metrics for a specific AI system to tailor evaluation coverage without changing your organization's global metric configuration.").

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsRules and templatesEvaluation.
2. On the AI evaluations sub-tab, select External AI systems.
3. Configure the metrics that you want to evaluate for specific AI systems.  
   Important:  
   Adding more metrics increases the visibility you gain into each session, but also increases assist usage to evaluate it. Select the metrics that give you the insight you need.

   | Option | Steps |
   | Add one or more AI systems and selected metrics | 1. In the Asset-specific metrics section, select Add. 2. In the side panel, select one or more AI systems that you want to add a metric for. 3. Select Next. 4. Select one or more metrics that you want to evaluate for the AI systems that you selected. 5. Select Add metrics. |
   | Remove one or more metrics | 1. In the Asset-specific metrics section, select the check box next to the metric or metrics that you want to remove. 2. Select Remove. 3. In the confirmation dialog, select Remove. |
   |-|-|

   {#mon-ai-configure-asset-metrics-external__choicetable_asset_metric_actions}
4. **Optional:** Adjust the sample rate for one or more metrics.  
   The sample rate determines what percentage of AI executions a metric evaluates. For external AI systems, each metric has its own sample rate, so you can evaluate the metrics that matter most on more executions and sample the rest.

   When metrics that contribute to the same quality or safety score use different sample rates, the metric with the higher rate evaluates more executions and can skew that score toward its results.  
   Important:  
   Increasing a metric's sample rate evaluates more executions and gives you more confidence in its score, but also increases assist usage. Set the lowest rate that produces enough evaluated sessions to trust the score.
   1. In the Asset-specific metrics section, select one or more AI systems that you want to update.
   2. In the More actions menu, select Edit sample rate.
   3. In the side panel, select the pencil icon for the metric that you want to update.
   4. Enter the sample rate that you want to use.
   5. Select Apply.
   6. Update the sample rate for additional metrics in the side panel as needed.
   7. Select Save.
   {#mon-ai-configure-asset-metrics-external__substeps_y5x_wpx_gkc}
{#mon-ai-configure-asset-metrics-external__steps_configure_asset_metrics}
**Related tasks**   

* [Activate evaluation scoring for external AI systems](https://www.servicenow.com/docs/DJwf5i7uHymbQr5MjNM7DA "Assess the quality and safety of your external AI systems by connecting them to AI Control Tower and activating evaluation scoring.")
* [Configure global metrics for external AI systems](https://www.servicenow.com/docs/nCY8JZLeIBAsDqQhk4Rfrg "Choose which metrics evaluate all your external AI systems by default, exclude an individual system from a specific metric, and adjust how often each metric runs.")
* [Exclude external AI systems from a metric](https://www.servicenow.com/docs/htwTgh7pXSExNOqECMwdEA "Exclude one or more external AI systems from a specific metric, without changing that metric's configuration for every other system.")

*[\>]: and then