---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure asset-specific metrics

# Configure asset-specific metrics for ServiceNow AI systems {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add or remove metrics for one or more ServiceNow AI systems, without changing your organization's global metric configuration.

## Before you begin

Role required: sn_ai_governance.ai_steward  
Note:  
The AI system must have evaluation enabled. See [Enable evaluation for an AI system](https://www.servicenow.com/docs/gVJS0Rlr9yz3Xx7xczsG4w "Start generating quality and safety scores for one or more AI systems by enabling evaluation from the inventory.").

## About this task

You can optionally override which metrics are evaluated for specific ServiceNow AI systems. For details on adding or removing metrics for an AI system from that system's asset record instead, see [Configure metrics evaluated for an AI system](https://www.servicenow.com/docs/kvefhLAjdODauUoQNsCTKA "Add or remove metrics for a specific AI system to tailor evaluation coverage without changing your organization's global metric configuration.").

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsRules and templatesEvaluation.
2. On the AI evaluations sub-tab, select ServiceNow AI systems.
3. Configure the metrics that you want to evaluate for specific AI systems.  
   Important:  
   Adding more metrics increases the visibility you gain into each session, but also increases assist usage to evaluate it. Select the metrics that give you the insight you need.

   | Option | Steps |
   | Add one or more AI systems and selected metrics | 1. In the Asset-specific metrics section, select Add. 2. In the side panel, select one or more AI systems that you want to add a metric for. 3. Select Next. 4. Select one or more metrics that you want to evaluate for the AI systems that you selected. 5. Select Add metrics. |
   | Remove one or more metrics | 1. In the Asset-specific metrics section, select the check box next to the metric or metrics that you want to remove. 2. Select Remove. 3. In the confirmation dialog, select Remove. |
   |-|-|

   {#mon-ai-configure-asset-metrics-servicenow__choicetable_asset_metric_actions}
{#mon-ai-configure-asset-metrics-servicenow__steps_configure_asset_metrics}
**Related tasks**   

* [Activate evaluation scoring for ServiceNow AI systems](https://www.servicenow.com/docs/hW6XCW4UHVvy4ZsacqxNcQ "Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.")
* [Configure global metrics for ServiceNow AI systems](https://www.servicenow.com/docs/rjOVInETQYt4r6V~BUN3cQ "Choose which metrics to evaluate for ServiceNow AI systems and optionally adjust the shared sample rate.")
* [Exclude ServiceNow AI systems from a metric](https://www.servicenow.com/docs/UosyxLkztnLYg9r7q1YxTg "Exclude one or more ServiceNow AI systems from a specific metric, without changing that metric's configuration for every other system.")

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