---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure trace data retention and access

# Configure trace data retention and access {#ariaid-title1}

Release version: Australia  
Updated August 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Control how long session, trace, and span data is stored to reduce storage usage, and choose whether that data stays available for analysis.

## Before you begin

Role required: admin

## About this task

By default, session, trace, and span data is retained for 30 days. If your organization has strict data-minimization requirements, a system administrator can shorten that window or stop retaining trace data altogether. Aggregate
quality and safety scores remain available either way; only the underlying trace-level detail is affected.

## Procedure

1. Navigate to AllAI Control TowerHomeSettingsRules and templatesEvaluation.
2. Select the Trace data retention and access sub-tab.
3. Choose a trace retention option.

   | Option | Description |
   | Don't keep traces | Permanently delete session, trace, and span data after approximately 1 day, once scoring is complete, by selecting Don't keep traces. After selecting this option, no session data is displayed in AI Control Tower. * Evaluated sessions views on the monitoring overview and on each AI system's Monitor tab are hidden. * Actionable insights from AI Skill Kit are turned off. {#mon-ai-configure-trace-retention__ul_i5d_p2f_hkc} |
   | Keep traces for scoring | 1. Retain data for analysis and re-scoring by selecting Keep traces for scoring. 2. Specify the number of days to keep the data from 1 to 30. {#mon-ai-configure-trace-retention__ol_nnb_wdf_hkc} |
   |-|-|

   {#mon-ai-configure-trace-retention__choicetable_xh1_qdf_hkc}
4. Select Save.  
   Warning:  
   If the new setting would delete data you're currently storing, a confirmation dialog shows how many traces would be deleted and how many AI systems are affected. Type the exact trace count shown, then select Deletion to confirm. This action can't be undone.
{#mon-ai-configure-trace-retention__steps_retention}

## Result

A confirmation message shows the retention period now in effect. The setting applies instance-wide, across all AI evaluation pipelines.

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