---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure

# Configuring monitoring and evaluations in AI Control Tower {#ariaid-title1}

Release version: Australia  
Updated April 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up monitoring in AI Control Tower by activating evaluations, adding metrics, and configuring metric templates.

## Configuration overview {#mon-ai-configuring-aict-evaluations__cf-config-parent-checklist}

Setting up monitoring involves enabling scoring for each type of AI system you want to evaluate, managing which metrics to include, and configuring metric templates that define how quality and safety scores are calculated. After the initial setup, you can configure how long trace data is retained, and adjust which AI systems are included in scoring as your portfolio changes.