---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Reviewing scores

# Reviewing quality and safety scores {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Determine whether your AI systems are meeting quality and safety targets by reviewing scores and evaluation trends.

## Reviewing scores workflow {#mon-ai-reviewing-ai-system-scores__cf-using-parent-workflow}

When evaluations are active and sessions have been scored, start with the monitoring overview to assess performance across your AI portfolio. The overview provides score cards, AI-generated insights, trend data, and ranked lists of
AI systems so you can identify which systems need attention.

When you identify a system that needs closer review, select the Monitor tab on the AI system's asset page to see scores, metric breakdowns, trends, and evaluated sessions scoped to that system alone. See [Monitoring an AI system](https://www.servicenow.com/docs/mvqiNll5_pMdoOE25_J42A "Assess the quality and safety performance of a specific AI system by reviewing its scores, metric breakdowns, trends, and evaluated sessions.").
* **[Monitoring overview](https://www.servicenow.com/docs/oiEvA9EvwKiIqqfFuU_9OQ)**   
  Identify low-scoring AI systems quickly by reviewing quality and safety scores, AI-generated insights, and performance trends across your AI portfolio.
* **[Review scores across your AI portfolio](https://www.servicenow.com/docs/XBbOJJM2phkMKVvEnn_YeQ)**   
  Assess the quality and safety of your AI systems by reviewing scores, identifying low-scoring systems, and learning which metrics are affecting each score.