---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Assign the value job user

# Assign the value job user {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Assign an active user to run value jobs so that AI Control Tower can calculate value. When the assigned user is inactive, value calculation stops.

## Before you begin

Role required: sn_ai_governance.ai_steward

## About this task

A value job requires an active user to operate. Make sure to assign an active user to run value jobs.

If the user becomes inactive, the value job will not run, and the calculation of values will cease. You will see a message indicating that the value calculation has stopped because the user required to run the value job is
inactive. The message will also prompt you to assign an active user to resume the value calculation.

## Procedure

1. Navigate to AllAI Control TowerHome.
2. Navigate to SettingsRules and templatesTemplatesValue controls.
3. Select value.job.user.
4. From the Value list, select a user.  
   You can select any active user, because the AI Control Tower uses the user to run the job rather than to check privileges.
5. Select Update.  
   Note:  
   If you see a message indicating that the value calculation has stopped because the user required to run the value job is inactive, select Assign User from the message. From the Value list, select a user, and then select Update.
{#mv-assign-the-value-job-user__steps_ubc_q3f_lkc}

## Result

Value jobs run based on the schedule.

*[\>]: and then