--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Value tracking # Value tracking for managed and unmanaged AI systems {#ariaid-title1} Release version: Australia Updated September 23, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Value tracking for managed and unmanaged AI systems The AI Control Tower value dashboard in ServiceNow tracks and displays value and usage metrics exclusively for AI systems that are marked as managed during the reporting period. When an AI system switches from managed to unmanaged, its value data is retained on the dashboard only for the period it was managed; data after becoming unmanaged is excluded from calculations. Show full answer Show less ## Tracking Value Data for Unmanaged AI Systems * AI systems that become unmanaged remain visible on the dashboard with value and usage data limited to their managed timeframe. * The AI system name remains a clickable link during the managed period, allowing access to the AI system record. * Example: An AI system marked unmanaged on January 15 will show value and usage data only from January 1 to January 15 when viewing the dashboard for January. **Important:** After upgrading AI Control Tower, review your AI systems and mark those you want to track as managed to ensure value tracking continues properly. ## Behavior of Value Templates for Unmanaged AI Systems * When an AI system becomes unmanaged, AI Control Tower automatically unmapped it from all associated value templates, both published and draft, marking their status as **Unmapped**. * The AI system's lifecycle status changes to **Unmanaged**. * While unmanaged, no changes can be made to the AI system or its value templates from the Value template tab. * Value and usage metrics for the unmanaged period are not calculated. ## Resuming Value Tracking When an AI System is Managed Again * An AI steward can revert an unmanaged AI system back to managed status, which automatically remaps it to its previous value templates and restores the template statuses (excluding draft mappings that existed prior to being unmanaged). * Value and usage calculations resume from the date the AI system is marked managed again. * For ServiceNow SKUs, historical value data for the unmanaged period is backfilled up to 30 days by default; this can be extended by adjusting the historical job date range settings. * Note that value data is not backfilled for enterprise AI systems, as their connectors are disabled and usage data is not collected during unmanaged periods. ## Practical Implications for ServiceNow Customers * To maintain accurate value tracking, ensure AI systems are correctly marked as managed within AI Control Tower, especially after upgrades. * Understand that unmanaged AI systems will not have value data collected or editable value templates during their unmanaged periods. * When re-managing AI systems, value tracking and template associations are restored, enabling continuity in reporting. The AI Control Tower value dashboard shows value and usage only for AI systems that were managed during the reporting period. Value realized while an AI system was managed stays on the dashboard, even after the AI system becomes unmanaged. ## Value data for unmanaged AI systems {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__managed-to-unmanaged} An AI system that changes from managed to unmanaged continues to appear on the value dashboard. AI Control Tower counts its value and usage only for the dates when the AI system was managed. Data from after the AI system became unmanaged isn't included in the total value. For the date range when the AI system was managed, the AI system name on the value dashboard is a link that opens the AI system record. Unmanaged AI system example.{#mv-value-tracking-for-managed-and-unmanaged-ai-systems__example-managed-to-unmanaged} Incident Summarization is a managed AI system that an AI steward marks as unmanaged on January 15. When you view the value dashboard for the 30 days of January, the dashboard shows the following. * All managed AI systems, including Incident Summarization. * Value and usage data for Incident Summarization from January 1 through January 15 only. * A link to Incident Summarization for its managed period. {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__ul_als_jfr_rkc} Important: If your organization uses a ServiceNow SKU and you upgrade AI Control Tower, review your AI systems and mark those you would like to track as managed. For more information, see [Move an unmanaged AI system to managed](https://www.servicenow.com/docs/GAvPflAVl1TWFlMIpRr9Tw "When an AI system is unmanaged, its value data stops appearing on the value dashboard and its value templates are unpublished. Move it back to managed in AI Control Tower to restore value tracking."). ## Value template tab {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__section_m1f_4nr_rkc} When an AI system is unmanaged, the Value template tab shows its value templates as unmapped. Actions that change the AI system or its value templates aren't available. {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__table-status-changes__entry__2} | Field | Value for an unmanaged AI system | |-|-| | Lifecycle status | Unmanaged | | Value template status | Unmapped. Applies to all templates that were previously mapped, including published and draft templates. | [Table 1. Unmanaged AI system statuses] {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__table-status-changes} ## Value templates for unmanaged AI system {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__unmanaged-value-templates} When an AI system is set to unmanaged, AI Control Tower automatically unmaps the AI system from all of its value templates. Templates that were previously mapped, whether published or draft, show the Unmapped status. The lifecycle status of the AI system changes to Unmanaged. Value and usage for the period when the AI system was unmanaged aren't calculated. While the AI system is unmanaged, you can't add, edit, reject, or delete value templates or the AI system from the Value template tab. ## Value data when an AI system is managed again {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__unmanaged-to-managed} When an AI steward changes an unmanaged AI system back to managed, AI Control Tower does the following. * Maps the AI system to the same value templates that it was mapped to before. * Restores each template to its previous status. Important: Mappings that were in draft status when the AI system was set to unmanaged aren't restored. * Resumes value and usage calculations from the date the AI system is set to managed again. {#mv-value-tracking-for-managed-and-unmanaged-ai-systems__ul_bls_jfr_rkc} For ServiceNow SKUs, when you mark an AI system as managed again, AI Control Tower resumes value and usage calculation. It fills in the value data for the time the AI system was unmanaged. By default, it fills in up to 30 days. To fill in a longer period, change the date range of the historical job. For more information, see [Set look back date range for unmanaged AI systems](https://www.servicenow.com/docs/IDF01euKOOYwrYkcLCSJbw "Change how many days of missing value data AI Control Tower fills in when you mark an unmanaged AI system as managed again."). Value data isn't filled in for enterprise AI systems. When an enterprise AI system is marked as unmanaged, its connectors are disabled and no usage data is collected for that period. **Related tasks** * [Move an unmanaged AI system to managed](https://www.servicenow.com/docs/GAvPflAVl1TWFlMIpRr9Tw "When an AI system is unmanaged, its value data stops appearing on the value dashboard and its value templates are unpublished. Move it back to managed in AI Control Tower to restore value tracking.")