---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure processing messages

# Configure processing messages {#ariaid-title1}

Release version: Australia  
Updated April 6, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.

## Before you begin

Role required: admin

## Procedure

1. In the filter navigator field, enter <kbd class="ph userinput">sys_properties.list</kbd>.
2. In the selection fields, select Name from the drop-down list and enter <kbd class="ph userinput">processing_messages</kbd> in the Search field.
3. If you have ServiceNow Otto panel premium chat, configure sn_aia.og_ao.enable_processing_messages to enable or disable processing messages.
{#nava-configure-processing-messages-manually__steps_jnf_jys_t3c}