---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Exploring Natural Language Understanding

# Exploring Natural Language Understanding {#ariaid-title1}

Release version: Australia  
Updated April 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow® Natural Language Understanding (NLU) provides an NLU Workbench and an NLU inference service that you can use to enable the system to learn and respond to human-expressed intent. By entering natural language examples into the system, you help it understand word meanings and contexts so it can infer user or system actions.

## Natural Language Understanding
overview {#nlu-explore__section_uqh_kkh_czb}

Natural Language Understanding (NLU) is a component of artificial intelligence natural-language processing that deals with machine-reading comprehension. Predictive Intelligence uses NLU so the system can understand word meanings and word contexts to infer user or system actions.

## Natural Language Understanding benefits {#nlu-explore__section_yqh_kkh_czb}

{#nlu-explore__table_zqh_kkh_czb__entry__3}

| Benefit | Feature | Users |
|-|-|-|
| Use the NLU Workbench to create models for Virtual Agent and AI Search. | NLU Workbench | NLU Administrator |
| Build the model's content by adding intents, entities, vocabulary, and test set utterances. Your NLU model content determines how the model responds to user inputs. | Model Management | NLU Administrator |
| Add a language to an existing NLU model by translating it. Use one of several translation options to add a secondary model in a supported language. | Model Management | NLU Administrator |
| Virtual Agent administrators can access and update their NLU models from within the Virtual Agent Designer user interface. | Virtual Agent Integration | Virtual Agent Administrator |
[ ]

{#nlu-explore__table_zqh_kkh_czb}