--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Analyzing generative AI usage # Analyzing generative AI usage {#ariaid-title1} Release version: Australia Updated July 31, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analyzing generative AI usage The AI Admin Hub overview page in ServiceNow enables customers to monitor and analyze the usage and performance of generative AI skills and plugins. By leveraging built-in analytics and monitoring tools, you can track key metrics over time, review the status of your AI skills and plugins, and identify issues that require attention. This helps optimize the deployment and management of Now Assist AI capabilities in your instance. Show full answer Show less ## Key Features * **Summary Section:** Visualizes the status of your AI plugins and skills. Plugin status is shown with a pie chart representing installed versus uninstalled plugins, allowing you to review and install additional plugins. Skills status is displayed as a donut chart indicating skill configuration states such as active, inactive, draft, or not configured. * **Skills Usage Section:** Displays metrics for installed active skills through configurable graphs. You can view all skills or select specific skills, adjust the date range, and refresh data cards. Metrics include number of actions executed, average unique users per day, and actions over time. Data is collected daily using Performance Analytics and Reporting (PAR) for detailed performance visualization. * **AI Admin Hub Journey Checklist:** Provides a step-by-step workflow guide to assist you in implementing and managing Now Assist in your ServiceNow instance. Accessible anytime to clarify next steps in the AI deployment process. * **Additional Resources:** Helpful resources and FAQs sections offer documentation links and answers to common questions. The Needs Attention section highlights items requiring your review and categorizes them for easier management. ## Key Outcomes * Gain clear visibility into the health and usage of your generative AI skills and plugins. * Identify and address configuration or performance issues promptly to maintain optimal AI functionality. * Use actionable analytics to measure adoption trends and user engagement with AI capabilities. * Streamline AI implementation with guided workflows and access to targeted support resources. Use the analytics and monitoring tools in the AI Admin Hub overview page to review the summaries, skill usage information, and issues that need your attention. ## AI Admin Hub overview page After you activate and begin using the skills, you can measure their usage over time with graphs that display important metrics. The console overview page contains the information about skill performance, including the task completion over time, and a summary of which skills are active or available. The following example shows the AI Admin Hub overview page. Figure 1. Performance and analytics on the AI Admin Hub overview page ## Summary section {#now-assist-analytics-and-monitoring__section_hgm_lpv_xyb} The summary section displays information about the status of your skills and plugins in a graphical format. Plugin status : Displays a pie chart that shows the number of plugins that are installed and the number of uninstalled plugins that are available. Select the Review now link to review and install additional plugins. Skills status : Displays a donut chart that shows your skills according to the state of their configuration: active, inactive, draft, or not configured. The following diagram shows the plugin status that displays as a pie chart, and the skills status that displays as a donut chart. ## Skills usage section {#now-assist-analytics-and-monitoring__section_yg2_crv_xyb} The Skills usage section displays the metrics on your installed active skills. Select the info icon ![]() to see the information about what each card's metrics represents, or select the option icon ![]() to refresh the card. Use the configuration controls to configure the charts. All skills : View all skills, or select one or more skills individually to change the view. Date range : Change the date range for the analytics. The following diagram shows the skills usage graphs and controls, which include the number of actions, average unique users per day, and the number of actions over time. Data is collected once a day and uses Performance Analytics and Reporting (PAR) for data collection and visualization. For more detailed information about performance, see [Now Assist Analytics](https://www.servicenow.com/docs/ngjPF1QJGBKe9_RVrOLfLA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities.") and Figure 2. Skills usage graphs and controls ## AI Admin Hub journey checklist The journey checklist provides you with a guide of the AI Admin Hub workflow. If you're confused as to what your next step should be when implementing Now Assist on your instance, access the checklist at any time by selecting View checklist. ## Additional resources on the overview page {#now-assist-analytics-and-monitoring__section_zmr_z3v_xyb} The Helpful resources and FAQs sections provide links to documentation and answer common questions. The Needs Attention section displays a count of items that need your attention. Below the count are categorized links to those items.