---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activating actionable use cases

# Activating actionable use cases from AI Admin Center {#ariaid-title1}

Release version: Australia  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Actionable use cases are quick-start scenarios that help you rapidly adopt AI capabilities on your instance.
Important:  
Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.").

The Next Experience
AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.").

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

## Overview of actionable use cases {#now-assist-center-actionable-use-cases__section_esr_dhz_43c}

Actionable use cases are represented as top action items in the first section of the home page. Each item shows a supported and ready-to-activate AI solution for your instance, such as activating an AI skill for ITSM or configuring a safety setting through AI Guardian.

Actionable use cases use generative AI to tailor the solution and guide setup. The system analyzes your
instance profile, organizational context, license entitlements, installed products, and current AI enablement state to determine which use
cases to display and in which order. Only use cases for products that you're entitled to use appear on the home page.

## Types of actionable use cases

The following are some examples of actionable use cases that may appear on your home page:

* Let's get you set up (install essential AI plugins)
* Case summarization for CSM
* Chat summarization for CSM
* KB generation for CSM
* Resolution notes generation for CSM
* Chat summarization for ITSM
* Incident summarization for ITSM
* KB generation for ITSM
* Resolution notes generation for ITSM
* **[Install and configure essential AI plugins using AI Admin Center](https://www.servicenow.com/docs/sKgiHRMcL8N1K__8yDww_g)**   
  Install the plugins required to enable AI solutions on your instance before activating use cases.
* **[View and activate actionable use cases in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/d2~2R34U3y1V9Cp_fdToPA)**   
  View the top actions you can take right away to adopt AI capabilities on your instance.
* **[View and activate your top actions in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/HtWj7n9dEO~FBb299b~Obg)**   
  View the top actions you can take right away to adopt AI capabilities on your instance.