--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Center # AI Admin Center (formerly Now Assist Center) {#ariaid-title1} Release version: Australia Updated October 1, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Admin Center (formerly Now Assist Center) The AI Admin Center is a centralized workspace on the ServiceNow AI Platform designed to help you set up, manage, and optimize AI solutions. It supports two user interfaces: the new Lux experience and the legacy Next Experience, with the latter planned for deprecation. The AI Admin Center enables you to increase AI readiness, configure AI settings, monitor AI performance, and discover automation opportunities within your ServiceNow instance. Show full answer Show less ## Key Features * **Explore:** Learn core AI Admin Center concepts and features to understand capabilities. * **Configure:** Set up the AI Admin Center and enable AI solutions tailored to your instance. * **ServiceNow Otto:** Use a conversational interface to perform tasks and answer questions efficiently. * **Increase AI readiness:** Identify improvable areas in your instance to prepare for AI deployment. * **AI Agent Advisor:** Discover where AI agents can automate work and improve processes. * **Monitor:** Track AI readiness, usage, and performance metrics to optimize AI solutions. * **Reference:** Access detailed information about AI Admin Center properties, roles, and limitations. ## Important Considerations * Feature availability depends on your ServiceNow license tier and geographic region. * Some AI models and products may be unavailable in specific data centers, regulated markets, or restricted environments. * Stay informed on updates regarding AI model provider availability and product features for your region. ## AI Limitations and Responsible Use The AI Admin Center uses AI and machine learning, which may not always produce fully accurate or appropriate results. It is critical to test and evaluate AI outputs with human oversight, especially for high-impact areas such as healthcare or finance. Customers must comply with ServiceNow's AI Acceptable Use Policy to ensure responsible use. ## Data Processing and Collection Data from your ServiceNow instance may be transferred to centralized environments or third-party cloud providers and handled according to ServiceNow's policies. Inputs, outputs, and edits are collected to improve ServiceNow AI technologies. You can opt out of future data collection at any time. ## Support and Resources * Access AI-related training and resources via ServiceNow University. * Utilize the ServiceNow Community for AI discussions and the Known Error Portal for troubleshooting. * Contact ServiceNow Customer Service and Support for assistance. Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. ## Get started {#now-assist-center-landing-page__cf-app-landing-get-started} |-|-|-| | [Explore![]()Learn about AI Admin Center concepts and features.](4f_c0xYSv3ljrMbUxMD6nQ "The ServiceNow AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience.") | [Configure![]()Set up AI Admin Center to get started.](tqFar4lTkIqOU5oPm~vy8Q "Install and configure settings for AI Admin Center.") | [ServiceNow OttoUse the conversational interface to perform tasks and answer questions.](https://www.servicenow.com/docs/XYtu0yBgqvRJ_koH9BtwLA "Use the ServiceNow Otto panel to perform AI administration and setup tasks through a conversational interface directly in AI Admin Center.") | | [Increase AI readiness![]()Find improvable areas in your instance to prepare for AI implementation.](ZWhojG~tLTCHJ2q8tXX2uQ "Use AI readiness assessments to help you find actionable items in your implementation preparation and direct links to improve those areas.") | [Set up AI on your instance![]()Set up, manage, and optimize your AI solutions.](GBAv0btOboZONqerFTCtVA "Use AI Admin Center to set up AI solutions on your instance.") | [AI Agent Advisor![]()Discover opportunities in your instance to use AI agents to automate work](0DhRnlvTRqtF1BUhnsuoxQ "The AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them.") | | [Monitor ![]() Monitor AI readiness, usage, and performance](RZ4j0tKd4NbIFfkqdmCwEg "Monitor AI readiness, usage, and performance using AI Admin Center.") | [Reference![]()Get details about AI Admin Center properties and components, such as roles and limitations.](c0L2BMYjUylxmqYWvwFC~g "The following topics provide additional information about the features and properties installed with AI Admin Center.") | | [ ] {#now-assist-center-landing-page__table_sqc_w3w_bhc} Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/YQiwIh0UNsqUGKnKcD1BQg "ServiceNow structures its products and packages in three tiers — Foundation, Advanced, and Prime. Each tier incorporates AI and builds progressively on the previous one with additional AI capabilities, agents, and governance tools."). Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-center-landing-page__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-center-landing-page__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-center-landing-page__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-center-landing-page__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-center-landing-page__cf-app-landing-get-help} * [Additional resources for AI products and solutions](https://www.servicenow.com/docs/QI0EbyMI88wHJ9SDPTpWhQ "If you’re looking for AI best practices, troubleshooting, or other implementation guidelines, select a feature or resource type to discover ServiceNow resources on other relevant websites."). * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence). * Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow). * Search the [Known Error Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) for known error articles. * Contact [Customer Service and Support](https://support.servicenow.com/now?draw=case). {#now-assist-center-landing-page__ul_jkk_gb3_xcc} ## AI limitations {#now-assist-center-landing-page__section_eyl_r5c_mbc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-center-landing-page__p_kv2_nfg_h1c} ## Data processing {#now-assist-center-landing-page__section_fyl_r5c_mbc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-center-landing-page__p_lv2_nfg_h1c} ## Data collection {#now-assist-center-landing-page__section_gyl_r5c_mbc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page."). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").