---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Increasing AI readiness

# Increasing AI readiness in AI Admin Center {#ariaid-title1}

Release version: Australia  
Updated October 2, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use AI readiness assessments to help you find actionable items in your implementation preparation and direct links to improve those areas.

## AI readiness overview {#now-assist-center-using-readiness-evaluation__section_ux3_nb1_z3c}

AI readiness assessments help you determine the readiness of your organization's instance to implement generative and agentic AI features. They enable you to assess whether updates, installations, or customizations of your instance
could affect implementation.

The AI readiness assessments jobs automate assessment processes, evaluate data readiness, and provide actionable insights with links to help you more quickly prepare for AI adoption.  
The AI readiness assessment evaluates and assesses the following areas of your instance for AI implementation readiness.

* AI agents and agentic workflows
  * Agentic AI for IT Service Management (ITSM)
  * Agentic AI for Customer Service Management (CSM)
  * Agentic AI for HR Service Delivery (HRSD)
  {#now-assist-center-using-readiness-evaluation__ul_fwt_vfp_tkc}
* Generative AI capabilities
  * Generative AI for AI Search
  * Generative AI for Virtual Agent (VA)
  * Generative AI for IT Service Management (ITSM)
  * Generative AI for Customer Service Management (CSM)
  * Generative AI for HR Service Delivery (HRSD)
  {#now-assist-center-using-readiness-evaluation__ul_b1m_vfp_tkc}
{#now-assist-center-using-readiness-evaluation__ul_jj3_5fp_tkc}
* **[Run the AI readiness assessment job in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/GGglRQNLNULZLx_W1JNyUQ)**   
  Run the AI readiness assessment to analyze your instance and evaluate its readiness for AI adoption.
* **[Run the AI readiness assessment job in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/z_4nrwnoPtVJkgzYgYDqHQ)**   
  Run the AI readiness assessment to analyze your instance and evaluate its readiness for AI adoption.
* **[View an AI readiness assessment in AI Admin Center (Next Experience UI)](https://www.servicenow.com/docs/R0R0BGQcvfFiPFDWU~QrGg)**   
  Review the results of readiness assessments run for your instance.
* **[View your AI readiness in AI Admin Center (Lux UI)](https://www.servicenow.com/docs/yi~7llrtg~Lix7FE03eUMQ)**   
  Review the results of readiness assessments run for your instance.
* **[Plan an instance upgrade (Lux UI)](https://www.servicenow.com/docs/XiCIRkORxnHjnsd1R40J8w)**   
  Run an upgrade readiness pre-check and evaluate the current version against the target version to determine if you're ready to upgrade your instance.