--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Data Kit # AI Data Kit {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Data Kit ServiceNow® AI Data Kit enables customers to add curated datasets to a data catalog, which integrates with AI Skill Kit to support AI skill development and evaluation. This capability helps organizations create custom datasets that enhance AI-driven functionalities within their ServiceNow environment. Show full answer Show less ## Key Features * **Dataset Creation and Cataloging:** Allows the addition and management of datasets in a centralized data catalog for use in AI skill development. * **Integration with AI Skill Kit:** Facilitates the development and evaluation of AI skills by providing structured data inputs. * **Configuration Options:** Supports configuration of prompts and skills to tailor AI interactions. * **Support and Troubleshooting:** Access to ServiceNow Community resources, Known Error Portal, and Customer Service for assistance. ## Important Considerations * Certain Now Assist products and AI features may be unavailable in specific restricted environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances). Customers should verify availability for their region and environment. * AI Data Kit uses AI and machine learning technologies, which may not always produce fully accurate or appropriate outputs. Customers are responsible for testing, validating, and applying human oversight to AI-generated results, especially in sensitive areas like healthcare, finance, legal, security, and infrastructure. * Data processed by AI Data Kit is transferred from customer instances to centralized ServiceNow environments or third-party cloud providers (such as Microsoft Azure) following ServiceNow's internal compliance policies. * ServiceNow collects usage data, including inputs and outputs, to improve AI technologies. Customers can opt out of this data collection if desired. ## Practical Impact for ServiceNow Customers By leveraging AI Data Kit, customers can enhance their AI capabilities through custom datasets that improve AI skill accuracy and effectiveness. However, customers must ensure compliance with data handling policies, verify feature availability in their specific deployment environment, and maintain human oversight to ensure responsible AI usage. Use ServiceNow®AI Data Kit to add datasets to a data catalog. The curated data works with AI Skill Kit to enable AI skill development and evaluation. ## Get started {#now-assist-data-kit-landing__cf-app-landing-get-started} |-|-|-| | [Explore](https://www.servicenow.com/docs/~nMG0rzgF4q1gOkKGDfGpQ "The AI Data Kit plugin for Now Assist enables you to add datasets to a data catalog and create collections for use in ServiceNow SDK.") Learn how AI Data Kit can help create custom datasets | [Configure](https://www.servicenow.com/docs/yTsY_a4_UgzMT2hdApEROg "Set up AI Data Kit so that users in your organization can start working with datasets.") Configure AI Data Kit for prompts and skills | [Use](https://www.servicenow.com/docs/Tl6hcBXsBfoM36VFgY~7Mg "Use AI Data Kit to add datasets to a data catalog to create collections for use in ServiceNow SDK.")Use AI Data Kit to create datasets to add to data collections | | | | [Reference](https://www.servicenow.com/docs/9u2T2wCCOGrpgQs3HPM0cg "Reference topics for AI Data Kit.")Reference information for AI Data Kit | [ ] {#now-assist-data-kit-landing__table_zhp_snh_jcc} Important: Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases. Important: Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases. ## Troubleshoot and get help {#now-assist-data-kit-landing__cf-app-landing-get-help} * [Ask questions and explore other resources for AI Data Kit in the ServiceNow Community](https://www.servicenow.com/community/) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now) {#now-assist-data-kit-landing__ul_e3p_snh_jcc} ## AI limitations {#now-assist-data-kit-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-data-kit-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-data-kit-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-data-kit-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-data-kit-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-data-kit-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#now-assist-data-kit-landing__p_pv2_nfg_h1d}