---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# ServiceNow Otto Experiences

# ServiceNow Otto Experiences {#ariaid-title1}

Release version: Australia  
Updated November 6, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Explore ServiceNow Otto panel and ServiceNow Otto context menu under the ServiceNow Otto Experiences tab of ServiceNow Otto Admin.
* **[ServiceNow Otto panel](https://www.servicenow.com/docs/hFjjEWdyC~nGw2yDj4YZWQ)**   
  With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context faster.
* **[ServiceNow Otto context menu](https://www.servicenow.com/docs/MTXSWDd_XSl0H4jv0pap3g)**   
  The ServiceNow Otto context menu uses generative AI to help agents summarize, create, and edit written content, thus streamlining their writing tasks.