--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Guardian analytics # AI Guardian analytics {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Guardian analytics The AI Guardian analytics dashboard allows ServiceNow administrators to monitor and evaluate guardrails that protect against offensive content and prompt injection in interactions with large language models (LLMs). This helps ensure safe and compliant use of AI-powered skills by tracking requests and responses for potentially harmful content. Show full answer Show less ## Key Features * **Latency Monitoring:** The dashboard shows average latency added by the offensive content and prompt injection guardrails, helping identify periods with increased guardrail activity. * **Content Flagging Metrics:** Displays the count and percentage of requests flagged for offensive content or prompt injection, enabling assessment of the prevalence of such content. * **Offensive Content Categorization:** Breaks down offensive content occurrences by category (e.g., toxic, defamatory), with occurrences counted in all applicable categories, providing detailed insights into content types. * **Skill-Level Analysis:** Tracks occurrences of offensive content and prompt injections by specific skills over time, helping pinpoint where guardrails are most active. * **Date Range and Skill Filters:** Allows filtering dashboard data by skills and date ranges to analyze guardrail activity relevant to specific contexts or time periods. ## Practical Benefits * Helps administrators monitor the effectiveness of guardrails in real time and understand their impact on system performance. * Enables identification of skills and timeframes with higher risk of offensive or malicious content, guiding remediation or adjustments. * Supports compliance and safety initiatives by providing transparent metrics on AI interaction content moderation. * Facilitates data-driven decisions to optimize AI skill deployment and guardrail configurations. Monitor the performance of guardrails enabled through AI Guardian. The AI Guardian analytics dashboard helps admins monitor and evaluate the effectiveness of offensive content and prompt injection guardrails in tracking and analyzing requests sent to large language models (LLM) and their responses. Figure 1. AI Guardian dashboard page The indicators on the AI Guardian dashboard page provide the following insights. * Average latency as a result of active offensive content and prompt injection guardrails. High latency could mean increased guardrail activity in the period. * Count and percentage of offensive content and prompt injection occurrences. * Skills where offensive content and prompt injection occurrences were detected. {#now-assist-guardian-analytics__ul_ln1_nxr_bdc} Apply the filters on the dashboard to view guardrail activity for skills in a date range. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/g_PygWr~KWP_8YbRYQUjbA "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. ## Offensive content indicators {#now-assist-guardian-analytics__section_wtv_nly_k2c} Guardrail-added latency : This area of the dashboard shows the average latency as a result of the active offensive content guardrail for the selected skills and date range. Figure 2. Guardrail-added latency indicator Percentage flagged as offensive : This area of the dashboard shows the percentage of requests and responses to and from the LLM service that are flagged for offensive content. Figure 3. Percentage flagged as offensive indicator Total offensive content occurrences : This area of the dashboard shows the total number of offensive content occurrences for the selected skills and date range. Figure 4. Total offensive content occurrences indicator Categories of offensive content : This area of the dashboard shows a breakdown of offensive content occurrences by the categories. If content is deemed to be offensive under more than one category, for example, toxic and defamatory, the occurrence is counted individually toward both the categories. For more information on offensive content categories, see [AI Guardian](https://www.servicenow.com/docs/access?context=now-assist-guardian&version=australia&pubname=australia-platform-security&ft:locale=en-US). Figure 5. Categories of offensive content indicator Offensive content occurrences by skill : This area of the dashboard shows the number of offensive content occurrences over time by the skills in which the content is detected. Figure 6. Offensive content occurrences by skill indicator ## Prompt injection indicators {#now-assist-guardian-analytics__section_anw_4ly_k2c} Guardrail-added latency : This area of the dashboard shows the average latency as a result of the active prompt injection guardrail for the selected skills and date range. Figure 7. Guardrail-added latency indicator Percentage flagged as prompt injection : This area of the dashboard shows the percentage of requests and responses to and from the LLM service that are flagged for offensive content. Figure 8. Percentage flagged as prompt injection indicator Total prompt injection occurrences : This area of the dashboard shows the total number of offensive content occurrences for the selected skills and date range. Figure 9. Total prompt injection occurrences indicator Prompt injection occurrences by skill : This area of the dashboard shows the number of prompt injection occurrences over time by the skills where prompt injection attempts were detected. Figure 10. Prompt injection occurrences by skill indicator