--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Readiness Evaluation system properties # AI Readiness Evaluation system properties {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Readiness Evaluation system properties The AI Readiness Evaluation system properties allow ServiceNow customers to customize and control various aspects of their AI readiness assessments. These properties, accessible via thesyspropertiestable, enable fine-tuning of assessment performance, visibility of remediation efforts, and scheduled job execution for different AI assessment modules. Show full answer Show less ## Key Features * **Assessment Limits and Performance:** * **snassess.assessmentlimit:** Controls the maximum volume of data assessed per job to prevent performance issues. Default is 10,000 records. * **snassess.tasklimit:** Limits the number of ITSM records processed per assessment (default 50) to avoid performance degradation. * **Remediation Effort Visibility and Customization:** * **snassess.effortvisibility:** Toggles display of remediation effort estimates on the AI Readiness Evaluation dashboard. When enabled, effort cards and a customization tab appear. * **snassess.TShirtMetric \& snassess.TShirtSize:** Define numeric effort values and their T-shirt size mappings (e.g., Small = 5 days) used to calculate and display remediation efforts across the dashboard. Both must be synchronized for accurate effort representations. * **Scheduled Job Enablement for AI Assessment Modules:** Customers can enable or disable scheduled jobs that generate assessment data for specific AI capabilities: * **snassess.va:** Virtual Agent assessment (default enabled). Requires Virtual Agent plugin and Conversational Coverage to be active. * **snassess.itsm:** IT Service Management assessment (default enabled). * **snassess.csm:** Customer Service Management assessment (default enabled). * **snassess.hrsd:** HR Service Delivery assessment (default enabled). * **snassess.aisearch:** AI Search assessment (default enabled). * **Assessment Result Threshold:** * **snassess.Threshold:** Sets the percentage threshold (default 75%) that determines if an assessment status is marked as Good or Action Required across modules. Proper configuration ensures accurate status indicators. ## Practical Implications for ServiceNow Customers * Adjust **assessmentlimit** and **tasklimit** to balance assessment completeness with system performance, especially in large environments. * Enable **effortvisibility** and customize **TShirtMetric** and **TShirtSize** to get meaningful remediation effort estimates that guide prioritization and resource planning. * Enable or disable scheduled jobs per AI module to control which readiness assessments run, based on your instance's AI feature usage and licensing. * Configure the **Threshold** property to accurately reflect your organizational standards for readiness status, ensuring meaningful dashboard insights. * Ensure prerequisites for Virtual Agent assessments are met before enabling the respective scheduled job to generate valid data. By managing these properties, customers can optimize AI readiness assessments to align with their instance scale, AI adoption, and operational priorities, resulting in clear, actionable insights on AI implementation readiness. Use system properties to customize your readiness assessment results. Access these properties from the System Property \[sys_properties\] table. {#nare-sys-props__table_x43_5b2_hgc__entry__2} | Property | Description | |-|-| | sn_assess.assessment_limit | Reduce performance issues when a large volume of data is assessed. Adjust this system property, if needed, so that the job can run successfully. The default value is 10000. | | sn_assess.effort_visibility | Control whether remediation effort estimates appear on the AI Readiness Evaluation.The default value is false. When this system property is set to true, both assessment tabs display effort cards and finding cards. The Remediation properties tab appears on the dashboard where you can customize estimated remediation efforts. All input values represent estimated remediation efforts in days. After making changes to the estimated remediation efforts, select Save, and then re-run the assessments to see the updated remediation efforts reflected. | | sn_assess.va | Enables or disables the scheduled job for the AI Assessment - Virtual Agent. Set to true to enable, or false to disable. The default value is true. If set to false, the scheduled job will not run and no Virtual Agent assessment data will be generated. For the Virtual Agent assessment to run, the following prerequisites must all be met: * Virtual Agent (com.glide.cs.chatbot) must be enabled on the instance. * Catalog Conversational Coverage (sn_catalog_con_cov) must be active. This plugin is installed with ServiceNow Otto for Conversational Catalog Request (sn_now_assist_cr), which is included with ServiceNow Otto for Platform (sn_genai_platform). | | sn_assess.itsm | Enables or disables the scheduled job for the AI Assessment - ITSM. The default value is true. If set to false, the scheduled job will not run and no ITSM assessment data will be generated. | | sn_assess.csm | Enables or disables the scheduled job for the AI Assessment - CSM. The default value is true. If set to false, the scheduled job will not run and no CSM assessment data will be generated. | | sn_assess.hrsd | Enables or disables the scheduled job for the AI Assessment - HRSD. The default value is true. If set to false the scheduled job will not run and no HRSD assessment data will be generated. | | sn_assess.ai_search | Enables or disables the scheduled job for the AI Assessment - AI Search. The default value is true. If set to false, the scheduled job will not run and no AI Search assessment data will be generated. | | sn_assess.Threshold | Defines the percentage threshold used to evaluate assessment results on the AI Readiness Evaluation home page, determining whether the status is displayed as Good or Action Required. The default value is 75% for all modules (ITSM, AI Search, CSM, Virtual Agent, and HRSD). If not set correctly, status indicators may be inaccurate. | | sn_assess.TShirtMetric | Assigns numeric effort values to specific issue types and customizations, which power the remediation effort calculations displayed throughout the application. The default value is a JSON configuration. If modified, effort calculations will reflect updated values after the next assessment run. Review sn_assess.TShirtSize at the same time --- if the two are out of sync, displayed effort estimates can may be inconsistent. If this property is not set, the system can't calculate remediation effort. | | sn_assess.TShirtSize | Maps T-shirt size labels to effort in days. The default values are: Small = 5 days, Medium = 10 days, Large = 30 days, XL = 90 days, and XXL = 180 days. These mappings appear in effort pills and the Legends in the AI Readiness Evaluation dashboard. Review sn_assess.TShirtMetric at the same time when customizing. If not set correctly, effort pills will not display accurate effort in days and the Legends may show incorrect or missing information. | | sn_assess.task_limit | Decides the maximum number of records to process for the ITSM assessment. The default value is 50. Be cautious about setting a higher limit or leaving the value empty because that would fetch all active records which could impact performance. | [Table 1. AI Readiness Evaluation system properties] {#nare-sys-props__table_x43_5b2_hgc}