---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Add a web search

# Add a web search {#ariaid-title1}

Release version: Australia  
Updated September 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Add a web search as a tool in AI Skill Kit to include web search results in your skill prompts.

## Before you begin

Role required: sn_skill_builder.admin or admin.

A search engine API key from your provider must be configured on the ServiceNow AI Platform.

## About this task

The web search tool queries the web and returns results that the skill prompt can use. Two search result types are available depending on the providers you have configured:

AI answers
:   Generates a single synthesized response to the search query using OpenAI, Perplexity, or Gemini. Requires a configured API key for the selected provider.

Searching and scraping
: Generates multiple responses using Now LLM Service. Requires a configured scraping API. Default search engine is Bing; Google requires additional configuration.  
Important:  
If you select Google as your web search provider, the web search tool uses [Grounding with Google Search](https://cloud.google.com/vertex-ai/generative-ai/docs/grounding/grounding-with-google-search), offered under a Global Standard deployment. Because grounding is not [data resident](https://cloud.google.com/vertex-ai/generative-ai/docs/security-controls), Google global infrastructure routes traffic to a global datacenter for each web search request. This processing may differ from your data processing location. Consider your organization data policies before enabling skills that use Google web search.

## Procedure

1. Navigate to AllAI Skill KitHome.
2. Create a skill or select the skill that you want to add web search to.
3. Select the Tool editor tab.
4. Select the (+) icon to add a node.
5. Select Tool node, and then Add.
6. Select Web Search in the Tool type field.
7. Select Configure tool.
8. On the General info form, enter a name in the Name field and select Web Search in the Resource field.
9. Select Continue.
10. On the Tool inputs form, fill in the fields.  
    {#add-web-search__table_itg_hm5_m2c__entry__2}

    | Field | Description |
    |-|-|
    | Search result type | AI answers is the type of result that you want from the search. AI answers generates a single response to the search using Perplexity, OpenAI, or Gemini. |
    | AI search providers | The AI search provider used to perform the search. Note: If you select Perplexity or OpenAI, you must complete the API key setup in the AI Search answers OneExtend capability table. For more information on that process, see [Configure AI search answers capability for web search](https://www.servicenow.com/docs/yeLq7VhQ6oBjKBxt9clj7g "AI web search is a OneExtend capability that enables end users to perform web searches and receive AI-powered answers. The capability supports multiple AI providers and integrates with virtual assistants and workflows."). Azure OpenAI appears as an option, but it doesn't support web search. If you select Google as your web search tool provider, the web search tool uses [Grounding with Google Search](https://cloud.google.com/vertex-ai/generative-ai/docs/grounding/grounding-with-google-search), offered under a Global Standard deployment. Because grounding is not [data resident](https://cloud.google.com/vertex-ai/generative-ai/docs/security-controls), Google's global infrastructure routes traffic to a global data center for each web search request. This processing might differ from the data processing location chosen for your ServiceNow instance. Consider your organization's data policies before adding a web search tool with Google as the provider. |
    | Search query | Word, words, or phrase to search for. |
    | Sites or domains | This field appears but it's not supported. |
    | Max tokens | This field appears but it's not supported. |
    [Table 1. Web search configuration form]

    {#add-web-search__table_itg_hm5_m2c}
11. Select Continue.
12. On the Tool outputs form, select Continue.
13. On the Tool conditions (optional) form, select Continue.
14. On the Summary screen, select Add tool.

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