---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences
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- australia
ft:locale :
- en-US
ft:publication_title :
- Australia Enable AI
ft:clusterId :
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---
# Example use case for AI Skill Kit
# Example use case for AI Skill Kit {#ariaid-title1}
Release version: Australia
Updated September 10, 2026
 2 minutes to read
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## Summary of Example use case for AI Skill Kit
The AI Skill Kit enables AI developers to create custom skills designed to solve specific business problems within ServiceNow.
This example demonstrates how to create a custom skill for summarizing child incidents related to a parent incident, helping users effectively organize and understand multiple related incidents.
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## Creating and Configuring the Skill
* Navigate to **All \> AI Skill Kit \> Home** and select **Create new skill**.
* Fill in the skill form with relevant information, for example:
* Skill name: Child incident summarization
* Description: Summarization of child incidents
* Default provider: Now LLM Generic
* API: Now LLM Generic
* After creation, configure the skill by selecting the model (e.g., *llmgeneric*) and setting the temperature to control output creativity (e.g., 0.2).
## Developing the Prompt
The skill prompt guides the AI to summarize child incidents by focusing on key issues, impacts, recurring patterns, and outliers. Example prompt template:
```
You are a customer service representative. Summarize the child incidents of the below given parent incident. The summary should contain key issues and impact across the child incidents, highlighting any patterns, recurring problems, or significant outliers.When summarizing, please consider the following:Parent incident short description: {{incident.shortdescription}}Parent incident description: {{incident.description}}Here are the child incident details: {{ChildIncidents.output}}
```
Inputs for the prompt typically include the record data. Tools such as **Flow Action** and the **IncidentDetailsFetcher** flow resource are selected to assist in gathering incident details.
## Configuring Deployment Options
* In the **Skill settings** tab, under **Deployment Settings** , enable the skill to be accessible from the Core UI by selecting the **UI Action** checkbox.
* Save the deployment configuration to make the skill available within the AI Admin Hub.
## Testing, Publishing, and Activation
* Test the skill prompt by selecting an incident record and running the test to verify correct data retrieval and output.
* Review the data passed into the prompt via the **Grounded prompt** tab.
* If results are satisfactory, finalize the prompt and publish the skill.
* An administrator must activate the published skill within the AI Admin Hub to enable usage.
This process enables ServiceNow customers to deploy tailored AI capabilities for summarizing incident data, improving incident management efficiency and insight into related incidents.
As an AI developer, you can create custom skills with AI Skill Kit. For this example, create a custom skill for child incident summarization.
As an AI developer, you must create a skill for child incident summarization. Creating this skill can help you organize and understand multiple incidents that are related to the same parent.
## Create and configure the skill {#example-na-skill-kit__section_csg_fmk_mcc}
To create the skill:
1. Navigate to AllAI Skill KitHome.
2. Select Create new skill.
3. On the form, fill in the fields. The following information is used to fill in the form for this example:
* Skill name: Child incident summarization
* Description: Summarization of child incidents
* Default provider: Now LLM Generic
* Provider API: Now LLM Generic
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Figure 1. Create a skill modal
4. Select Create skill.
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After you create the skill, you must configure the skill settings.
1. Select Configurations.
2. Select the model that you want to use. For this example, you can select llm_generic.
3. Select a temperature between 0 and 1 to determine the randomness and creativity of the output, such as 0.2.
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## Develop the prompt {#example-na-skill-kit__section_epc_3mk_mcc}
After you create the skill and configure the settings, you must develop the prompt. To follow this example, you can use the following prompt:
You are a customer service representative. Summarize the child incidents of the below given parent incident. The summary should contain key issues and impact across the child incidents, highlighting any patterns, recurring problems, or significant outliers. When summarizing, please consider the following: Parent incident short description: {{incident.short_description}} Parent incident description: {{incident.description}} Here are the child incident details: {{ChildIncidents.output}}
Select the Inputs for the skill. For this example, the record is selected as the input.
Figure 2. Add skill input modal
Select Insert inputs for the prompt.
Figure 3. Prompt modal
For this example, the following is used:
Parent incident short description: {{incident.short_description}} Parent incident description: {{incident.description}} Here are the child incident details: {{ChildIncidents.output}}
Select the tools for the skill. For this example, select Flow Action and the IncidentDetailsFetcher flow resource.
Figure 4. Add tool modal
## Configure the skill deployment options {#example-na-skill-kit__section_imc_nmk_mcc}
The next step is to configure the skill deployment options. These options enable you to choose where to find the skill in AI Admin Hub.
1. Select the Skill settings tab.
2. Select Deployment Settings.
3. Enable the admin to enable the skill from the Core UI by selecting the UI Action check box.
4. Select Save.
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## Test and publish the skill {#example-na-skill-kit__section_xcl_4mk_mcc}
Test your skill prompt to verify that it pulls in the correct type of data.
1. Select Run tests.
2. Choose a record or incident.
3. Select Run test.
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Look at the response.
To see the data that was brought into the prompt from your skill inputs and tools, you can look at the Grounded prompt tab.
If the output is correct, select Finalize prompt. After you finalize the prompt and you are ready to implement it, select Publish.
## Activate the skill {#example-na-skill-kit__section_epv_qmk_mcc}
After you test, finalize, and publish your skill, an admin must activate it in AI Admin Hub. To learn more about activating skills, see [Activate a skill](https://www.servicenow.com/docs/6tjeJEpB9pCt6ypF5ez6Mg "After you create and publish a custom skill, you must activate it in AI Admin Hub. Activating the skill enables you to trigger the skill within the UI.").
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