--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Skill Kit # AI Skill Kit {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Skill Kit The ServiceNow AI Skill Kit enables customers to create and publish custom prompts and skills for ServiceNow Otto, enhancing flexibility with generative AI capabilities. This allows organizations to tailor AI interactions to better fit their unique workflows and use cases. Show full answer Show less ## Key Features * **Custom Prompt and Skill Creation:** Build and deploy personalized AI-driven prompts and skills to extend ServiceNow Otto's functionality. * **Configuration Options:** Adjust prompt and deployment settings to optimize AI behavior and integration within your environment. * **Support and Resources:** Access the ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance. ## Important Considerations * Model provider availability varies by region, data center, and compliance requirements, with some AI features restricted in in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, self-hosted setups, and regulated markets. * Keep updated on availability changes through ServiceNow knowledge base articles and release notes. * AI outputs may not always be accurate or appropriate; customers must validate and monitor AI-generated results, especially in sensitive domains such as healthcare, finance, legal, and security. * Use of the AI Skill Kit requires adherence to ServiceNow's AI Acceptable Use Policy. ## Data Processing and Privacy * Data from customer instances is transferred to centralized ServiceNow environments, possibly located in different regions or third-party clouds like Microsoft Azure, and handled under ServiceNow's internal policies. * ServiceNow collects inputs and outputs from the AI Skill Kit to improve AI technologies; customers may opt out of data collection as described in the AI Opt-Out page. Use ServiceNow® AI Skill Kit to create and publish custom prompts and skills for ServiceNow Otto. Creating custom skills and prompts gives you greater flexibility with ServiceNow Otto's generative AI capabilities. ## Get started |-|-| | [ExploreLearn more about AI Skill Kit and creating effective prompts.](https://www.servicenow.com/docs/r9mQkqNomLFaV3bnz7xfpw "Use the AI Skill Kit plugin for ServiceNow Otto to create and activate custom prompts and skills for Otto.") | [ConfigureConfigure AI Skill Kit prompt and deployment settings.](https://www.servicenow.com/docs/j8TgoswBjMNMyHEWK06NaQ "Configure prompts and skills for AI Skill Kit.") | | [UseUse AI Skill Kit to create custom skills.](https://www.servicenow.com/docs/zjedDTAlAC5Sq07Upy86BA "Use AI Skill Kit to create and publish prompts and custom skills for Otto.") || [ ] {#now-assist-skill-kit-landing__table_k4y_wm5_sbc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-skill-kit-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-skill-kit-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-skill-kit-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help * [Ask questions and explore other resources for AI Skill Kit in the ServiceNow Community](https://www.servicenow.com/community/) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now) {#now-assist-skill-kit-landing__ul_p4y_wm5_sbc} ## AI limitations {#now-assist-skill-kit-landing__id_mpg_qgn_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-skill-kit-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-skill-kit-landing__id_w3h_qgn_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-skill-kit-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-skill-kit-landing__id_qcq_4gn_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/DzGSpaSodzXHT~j43IafOw "Data sharing improves ServiceNow AI products. You can opt out of data sharing from the Now Assist Admin console Settings page.").{#now-assist-skill-kit-landing__p_jv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/gtFvwZPPzd_OqzCJiNJYgw "Take advantage of artificial intelligence-based tools to prioritize and automate routine tasks,  detect major incidents, and surface insights.").{#now-assist-skill-kit-landing__p_pv2_nfg_h1d}