---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use prompt assistance

# Use prompt assistance {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use prompt assistance to start your prompt from an example in the prompt library or from a prompt that ServiceNow Otto generates.

## Before you begin

Role required: sn_skill_builder.admin

## Procedure

1. Navigate to AllAI Skill KitHome.
2. Create a skill or select the skill that you want to use prompt assistance for.
3. Select the prompt assistance icon ![]().
4. Select the Library tab to search for a prompt from the prompt library.  
5. 
6. Select the AI generated tab to generate a prompt from a description of what you need.  
**Related tasks**   

* [Create a skill](https://www.servicenow.com/docs/LKwxb28v59W_28ULmgLTkg "Create a custom skill for Otto. Custom skills extend the generative AI capabilities of Otto to fit your own use cases.")
* [Create a prompt](https://www.servicenow.com/docs/9Sb9G2tHYaTxJEgUaEZX0g "After you create a custom skill, create a prompt. The prompt defines the instructions that the skill sends to the LLM and the skill inputs that it uses.")
* [Test a prompt](https://www.servicenow.com/docs/iFT3SY_7Wm85oXlh0N7ndg "After you create a prompt for your custom skill, test it before you finalize it to verify that it returns the expected results.")
* [Evaluate a prompt](https://www.servicenow.com/docs/seUSWWx6xYOAQ3Duff4jig "Use the AI Skill Kit evaluation tools to measure how your skill prompts perform against a dataset, using automated metrics and human feedback.")
* [Finalize and publish a skill](https://www.servicenow.com/docs/BJGUHiV2QSMt_6N4aFfrcQ "Finalize at least one prompt and publish your custom skill so that a Otto admin can activate it.")
* [Activate a skill](https://www.servicenow.com/docs/6tjeJEpB9pCt6ypF5ez6Mg "After you create and publish a custom skill, you must activate it in AI Admin Hub. Activating the skill enables you to trigger the skill within the UI.")
* [Call a custom skill from a script](https://www.servicenow.com/docs/RSN7scujo7MlEPTcQuVkdA "Call a custom skill from a UI action script so that you can run the skill and use its output in your instance logic.")

*[\>]: and then