---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Smart Documents

# Smart Documents {#ariaid-title1}

Release version: Australia  
Updated November 11, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Accelerate document insights with instant text and voice summaries, interactive Q\&A, and FAQs and redaction using ServiceNow Otto in Document Management.

## Smart Documents Skill overview {#now-assist-skills-smart-documents__section_cc1_cy5_ghc}

The Smart Documents skill provides a concise summary of the document associated with a workflow, along with interactive Q\&A and FAQs. This enables you to
quickly understand the content, explore key insights and get answers to specific questions.

You can summarize a document in a workspace, ask interactive questions, and view FAQs and redact sensitive content. For more information,
see [Generate summary and ask questions using ServiceNow Otto in Document Management](https://www.servicenow.com/docs/access?context=ask-questions-faqs-now-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)

You can get a voice summary of a document and ask voice questions to interact with it. For more information, see [Generate audio summaries and query documents using voice](https://www.servicenow.com/docs/access?context=generate-audio-summary-voice-questions-now-assist&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

The following diagram shows that
by using the Smart Document skill, you can quickly get insights from a document, such as a white paper, report, policy, contract, or case file.

## Availability {#now-assist-skills-smart-documents__section_ctt_wbv_ghc}

{#now-assist-skills-smart-documents__table_r25_vxc_xxdafdaa__entry__2}

| Workflow | Product |
|-|-|
| Technology | [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=australia&pubname=australia-it-service-management&ft:locale=en-US) |
| Customer | [ServiceNow Otto for Customer Service Management (CSM)](https://www.servicenow.com/docs/access?context=now-assist-csm&version=australia&pubname=australia-customer-service-management&ft:locale=en-US) |
| Employee | [ServiceNow Otto for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=australia&pubname=australia-employee-service-management&ft:locale=en-US) |
| Governance,Risk, and Compliance |   |
[Table 1. Products and Workflows]

{#now-assist-skills-smart-documents__table_r25_vxc_xxdafdaa}