---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Operational Technology Service Management AI agents

# Operational Technology Service Management AI agents {#ariaid-title1}

Release version: Australia  
Updated August 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following AI agents are available for Operational Technology Service Management.
* **[OT knowledge generator AI agent](https://www.servicenow.com/docs/D79cFhk6Nl3Q9OGAi1P1cQ)**   
  This AI agent creates a KB Article from a resolved Operational Technology (OT) incident.