---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AICT deactivate dormant asset AI agent

# AICT deactivate dormant asset AI agent {#ariaid-title1}

Release version: Australia  
Updated October 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent analyzes and retires dormant AI assets by running comprehensive analysis and creating offboarding change requests.

## Workflow {#plat-ai-aict-deactivate-dormant-asset-ai-agent__jvkblvudswyc}

This agent identifies single dormant AI assets, conducts impact analysis, generates offboarding recommendations, and creates a change request to remove the asset from governance without manual intervention.

1. Parse the JSON objective containing the dormant asset details, including asset ID, name, deployment date, and governance record.
2. Run comprehensive analysis on the asset to determine dependencies, impact, and retirement readiness.
3. Generate an offboarding plan detailing steps to retire the asset safely.
4. Create a change request to execute the retirement with all recommended actions and timeline.
5. Return a detailed outcome report with analysis results, change request ID, and confirmation status.
{#plat-ai-aict-deactivate-dormant-asset-ai-agent__ol_bgb_lpy_kwu}  
{#plat-ai-aict-deactivate-dormant-asset-ai-agent__jvkblvudswyc__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Analyze Unused Assets :   Report Agent Action Status :   Retire Asset |
| Allowed user roles The specific user roles that can access this AI agent. | Not defined. |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | Not defined. |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Default VA Workflow |
[Table 1. Configuration]