---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Update work plan AI agent

# Update work plan AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent receives structured plan data from the orchestrator, constructs a valid JSON payload, and updates the finalized work plan in the database.

## Workflow {#plat-atf-update-work-plan-ai-agent__zsmdlwierhjt}

The agent helps users complete tasks related to update work plan.

1. Receive the structured plan data from the orchestrator (tasks with all fields, including next_step).
2. Construct a JSON payload matching the exact database schema.
3. Validate the JSON syntax and schema compliance.
4. If validation fails, identify and repair issues.
5. Persist the plan to the database.
6. Retry up to 3 times on failure.
7. Return success or error status to orchestrator.
{#plat-atf-update-work-plan-ai-agent__ol_hcp_qwx_njc}  
{#plat-atf-update-work-plan-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Script :   Persist Work Plan |
| Allowed user roles The specific user roles that can access this AI agent. | sn_uxc_gen_ai.platform_ai_work_planner |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_uxc_gen_ai.platform_ai_work_planner |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Generate my work plan |
[Table 1. Configuration]