---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# MID common AI agent

# MID common AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
This AI agent helps users and support personnel to identify, analyze, and resolve MID Server issues.

## Workflow {#plat-mid-mid-common-ai-agent__zsmdlwierhjt}

The agent retrieves data from error logs, collects necessary details from users, and provides actionable troubleshooting guidance sourced from official ServiceNow documentation.

1. Search support.servicenow.com and the ServiceNow documentation site.
2. Combine and summarize the results.
3. Present the combined results in a clear format to user.
4. Fetch MID Server errors and warnings if the user requests it.
5. End workflow.
{#plat-mid-mid-common-ai-agent__ol_hcp_qwx_njc}  
{#plat-mid-mid-common-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Fetch MID Server Details :   Fetch the top errors/warnings/exception :   Trigger log analysis tool Web searches :   Gather support information on site support.servicenow.com :   Gather product documentation info from site www.servicenow.com/docs/ Subflow :   Wait for log analysis to be executed |
| Allowed user roles The specific user roles that can access this AI agent. | sn_itom_mid_grdn.admin |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_itom_mid_grdn.admin |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | MID Guardian |
[Table 1. Configuration]

Learn more about MID Server management in [MID Server](https://www.servicenow.com/docs/access?context=mid-server-landing&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).