--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Notification AI agent # Notification AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Notification AI Agent The Notification AI agent in ServiceNow enables users to create or edit notification records via natural language interaction. It streamlines notification management by interpreting user intents to create or update notifications, extracting and validating necessary inputs, and guiding users through iterative refinements before final confirmation and record creation or updating. Show full answer Show less ## Workflow * The agent recognizes whether the user wants to create a new notification or update an existing one. * It extracts notification field values from the user input and validates them, including the applicable table and recipients. * Uses tools like Category and Template Resolver to determine correct categories and templates. * Displays the notification details for user review and validates trigger criteria. * Processes user feedback to refine the notification configuration. * Only creates or updates the notification record after explicit user approval. ## Configuration and Access Control Key configuration options include: * **Allow third-party access:** Controls if external AI agents can use this agent (default off). * **Allow AI specialist access:** Grants AI specialists enhanced configuration capabilities (default off). * **Manage long-term memory:** Enables using past interactions as context for the AI (default off). These settings are managed through AI Agent configuration tables and system properties. ## Tools Utilized The agent integrates multiple supporting tools for notification management such as: * Category and Template Resolver * Condition Generator * Create and Modify Notification tools * Notification Event and Recipient Resolvers ## User Roles and Data Access Access to the Notification AI agent is restricted to users with specific roles, such as `notificationadmin` and `admin`. Additionally, numerous data access roles govern what data the AI agent can access and actions it can perform, ensuring security and compliance with organizational policies. ## Integration and Usage The agent can be integrated into Virtual Agent or ServiceNow Otto panel through Assistant Designer and can be triggered optionally by admins. It supports agentic workflows and is designed to enhance notification management efficiency within ServiceNow environments. This AI agent creates or edits notification records through natural‑language interaction. ## Workflow {#plat-not-notification-agent-ai-agent__zsmdlwierhjt} The agent determines whether the user intends to create or update a notification, extracts and validates the required inputs based on the rules defined in this specification, guides them through iterative refinement of the notification details when the user provides new information, presents the prepared configuration for confirmation, and creates/updates the notification record only after explicit user approval. 1. Acknowledge and restate the user requirement. 2. Parse the user prompt and extract all notification field values. 3. Validate and select the table the notification applies to. 4. Verify the recipients. 5. Use the Category and Template Resolver tool to fetch the resolved category and template. 6. Derive field values. 7. Display notification details. 8. Validate trigger criteria. 9. Process user response and regenerate notification summary. 10. Request user confirmation. 11. Create notification. {#plat-not-notification-agent-ai-agent__ol_hcp_qwx_njc} {#plat-not-notification-agent-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Category and Template Resolver : Condition Generator : Create Notification : Fetch Agent Objective : Fetch Similar Notifications : Get Fields for Table : Modify Notification : Notification Event Resolver : Notification Fetcher : Notification Resolver : Notification Table Resolver : Recipients Resolver : Update Agent Result | | Allowed user roles The specific user roles that can access this AI agent. | notification_admin, admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | notification_generator_ai_user access_analyzer_ai_user, actsub_user, agent_role_config_viewer, agent_schedule_user, agent_workspace_user, approver_user, app_service_user, assignment_workbench, awa_agent, awa_integration_user, canvas_user, chat_admin, cmdb_ms_user, cmdb_query_builder, cmdb_query_builder_read, cmdb_read, contact_user, data_manager_user, decision_table_reader, dependency_views, doc_page_number_config_writer, doc_toc_config_writer, email_client_template_read, email_composer, fd_read_operations, flow_operator, fsm_skill_user, interaction_agent, knowledge, localization_editor, localization_requestor, notify_view, now_assist_panel_user, one_extend_viewer, pa_viewer, personalize_form, personalize_responses, platform_ml_di.creation_agent, platform_ml_di.extraction_agent, platform_ml_read, prompt_library_user, quickactions_user, report_user, role_viewer, skill_user, sla_admin, sla_manager, sn_ace.ace_user, sn_aia.viewer, sn_ai_filter_assist.user, sn_ai_filter_tracker.user, sn_ap_apm.reader, sn_ap_cm.admin, sn_ap_cm.agent, sn_ap_cm.agent, sn_ap_cm.requester, sn_ap_cm.requester, sn_ap_cm.task_owner, sn_ap_gen_ai.now_assist_fulfiller, sn_bm_client.benchmark_data_viewer, sn_change_read, sn_cmdb_user, sn_comm_management.comm_plan_viewer, sn_compliance.reader, sn_csm_case_types.service_definition_viewer, sn_csm_household.viewer, sn_csm_pricing.pricelist_viewer, sn_customerservice.consumer_agent, sn_customerservice.csm_workspace_user, sn_customerservice.customer_data_viewer, sn_customerservice_agent, sn_data_kit.analyst, sn_data_registry.reader, sn_dex_desktop.notification_template_admin, sn_diagram_builder.db_read sn_doc.reader, sn_doc.writer sn_docintel.extraction_agent, sn_esm_agent sn_fin.finance_user, sn_fin.procurement_user, sn_fsc_genai.now_assist_fulfiller sn_gaf.data_viewer, sn_gaf.data_writer sn_gd_guidance.guidance_user, sn_grc.business_user sn_grc.reader, sn_grc.user_hierarchy_reader, sn_grc_taxonomy.taxonomy_user, sn_grc_workspace.task_reader sn_grc_workspace.user, sn_incident_read sn_ind_tmt_orm.fulfillment_viewer, sn_ind_tmt_orm.order_viewer, sn_l2c_core.entity_mapping_viewer, sn_lg_cf_workspace.legal_workspace_user, sn_lg_gen_ai.legal_user sn_lg_gen_ai.request_fulfiller, sn_lg_ops.legal_report_viewer, sn_lg_ops.legal_sla_read, sn_lg_ops.legal_user, sn_lg_ops.request_fulfiller, sn_lookup_verify_user sn_mcp_client.viewer, sn_nb_action.next_best_action_user, sn_notif_agents.notification_generator, sn_nowassist_admin.user, sn_ord_qual_mgmt.alternate_proposal_read, sn_prd_invt.product_inventory_operations_read, sn_prd_invt.product_inventory_viewer, sn_prd_pm.characteristics_viewer, sn_prd_pm.product_catalog_viewer, sn_prd_pm.product_model_characteristic_viewer, sn_pren.experience_issue_read, sn_prompt_assist.prompt_developer, sn_pss_core.service_contract_viewer, sn_publications_recipients_list_user, sn_publications_recipients_user sn_query_gen.user, sn_query_gen.user, sn_request_read, sn_req_criteria.viewer, sn_service_org.customer_criteria_read, sn_service_org.service_criteria_read sn_shn.editor, sn_shn.user, sn_shop.invoice_owner, sn_shop.procurement_common_reader, sn_shop.shopper, sn_skill_builder.viewer, sn_sla_definition_query sn_slm.fulfiller, sn_smart_asmt.actor, sn_smart_asmt.assessment_reader, sn_smart_asmt.template_reader, sn_sow.it_agent_dashboard_user, sn_sow.sow_home, sn_sow.sow_list, sn_sow.sow_user, sn_sttrm_condition_read, sn_supplier_gen_ai.now_assist_fulfiller, sn_templated_snip.template_snippet_reader, sn_tmt_core.inbound_queue_read, sn_tprm_genai.nowassist_user sn_udc.basic_read, sn_uib_collab.user, sn_uni_req.universal_request_read, sn_uxc_gen_ai.platform_ai_field_predictor, sn_uxc_gen_ai.platform_ai_image_processor, sn_uxc_gen_ai.platform_ai_record_mgmt, sn_vdr_risk_asmt.vendor_assessment_reviewer, sn_workflow_studio.workflow_studio_read,sn_wsd_core.workplace_user, survey_reader task_editor, template_editor, template_editor_global, template_read_global, vendor_reader, view_changer, viz_creator workspace_user | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Default VA Workflow | [Table 1. Configuration] Learn more about Notifications in [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US).