---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Implementation plan manager AI agent

# Implementation plan manager AI agent {#ariaid-title1}

Release version: Australia  
Updated August 14, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The implementation plan manager agent orchestrates an implementation by coordinating the plan generator and plan executor agents. It helps to ensure that your technical intent is converted into a clear plan and
executed safely and correctly.

## Workflow {#plat-setup-implementation-plan-manager-agent-ai-agent__zsmdlwierhjt}

1. Call the agent context retriever tool to get the questionnaire sysId, additional parameters, and conversation ID.
2. Invoke the [Implementation plan generator AI agent](https://www.servicenow.com/docs/5y4sZRu5AFEkBo~jXPRMCA "This ServiceNow Otto for Setup AI agent collects user input by asking configured questions, analyzing the full conversation to derive a precise technical intent, and then generating a step‑by‑step implementation plan.") and wait for it to return a plan sysId. If the user exits or the plan fails to generate, end the conversation without proceeding.
3. Invoke the [Implementation plan executor AI agent](https://www.servicenow.com/docs/mwLIAaj7Vyv2Us7n1ytAUw "This ServiceNow Otto for Setup AI agent is responsible for executing the implementation plan, carrying out each defined step, and ensuring the plan is completed as designed."), passing it the plan sysId and conversation ID, and wait for it to complete all steps.
4. Clear the same context/state variables again so nothing carries over into the next run.
{#plat-setup-implementation-plan-manager-agent-ai-agent__ol_hcp_qwx_njc}  
{#plat-setup-implementation-plan-manager-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Script :   Agent Context Retriever |
| Allowed user roles The specific user roles that can access this AI agent. | sn_ia_config.ia_user |
| Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | Not defined. |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

Learn more about ServiceNow Otto for Setup at [ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-landing&version=australia&pubname=australia-platform-administration&ft:locale=en-US).