--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Predictive Intelligence properties # Predictive Intelligence properties {#ariaid-title1} Release version: Australia Updated October 7, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Predictive Intelligence properties Predictive Intelligence properties in ServiceNow configure machine-learning solution parameters, training processes, and caching behavior. Access to these properties generally requires themaintrole viaPredictive Intelligence \> Configuration. Some properties may need additional roles depending on the setting. Show full answer Show less ## Key Properties and Their Practical Use * **Training Lock Override:** Allows editing of machine learning solution definitions during training by overriding the read-only state. * **Regression Training Limits:** Sets minimum (default 10,000) and maximum (default 300,000) records for regression solution training. Note that creating new regression solutions is deprecated since the Washington DC release; only existing solutions can be edited and retrained. * **Training Timeout:** Defines the maximum wait time (in milliseconds) for training updates before timing out. * **Model Size Limit:** Controls the maximum number of records used to train a model, ensuring training stays within manageable data sizes. * **Classification Training Limits:** Configures minimum and maximum records (default 10,000 to 300,000) for classification solution training. * **Data Retrieval Limits:** Restricts the maximum number of days (default 30) from which records can be retrieved in a single request during training. * **Word Corpus and Similarity Limits:** Sets maximum records for word corpus creation (used in similarity and clustering) and limits for similarity window record lookup to optimize performance. * **Clustering Limits:** Caps the maximum records included in clustering solutions (default 100,000). * **ML Trainer Communication Security:** Enables or disables KAA authentication to the ML Trainer server, which depends on mTLS being enabled on the instance to enforce secure communication. ## Additional Configuration Areas * **Shared Service Scheduler URL:** Defines the URL for the shared service scheduler used in Predictive Intelligence operations. * **Machine Learning Artifacts Cache:** Controls cache size limits and compression schemes for ML artifacts, which affects performance and storage efficiency. ## Why This Matters These properties allow ServiceNow customers to tailor the behavior and resource usage of Predictive Intelligence machine learning workflows, ensuring efficient training and operation within their environment. Understanding and adjusting these settings helps optimize model accuracy, training speed, and system resource consumption according to organizational needs. The properties for Predictive Intelligence control certain parameters of its machine-learning solutions, solution training process, and caching. Using the maint role, navigate to Predictive IntelligenceConfiguration to review or edit. Note: Most of the properties related to training require the maint role to review or edit. Some properties may require other roles. {#predictive-intelligence-properties__table_ewc_w21_rpb__entry__3} | Property | Property Name | Description | |-|-|-| | Override ml_solution_definition record's readonly state during training | glide.platform_ml.override_training_lock | * True: Overrides the readonly state during training, enabling you to edit ml_solution_definition. * False: ml_solution_definition remains in the readonly state. {#predictive-intelligence-properties__ul_ovy_brz_spb} | | Minimum number of records for Regression | glide.platform_ml.api.min_regression_records | Sets the minimum number of records required for Regression solution training. * Type: Integer * Default value: 10000 {#predictive-intelligence-properties__ul_iys_4qz_spb} Note: Support for new regression solutions is deprecated as of the Washington DC release. You can edit and train any existing solutions, but you can't create new ones. | | Maximum number of records for Regression | glide.platform_ml.api.max_regression_records | Sets the maximum number of records that can be used in Regression solution training. * Type: Integer * Default value: 300000 {#predictive-intelligence-properties__ul_q5h_rqz_spb} Note: Support for new regression solutions is deprecated as of the Washington DC release. You can edit and train any existing solutions, but you can't create new ones. | | The time (in ms) an in-training solution will wait without updates before timing out | glide.platform_ml.training_timeout | Sets the time-out time in milliseconds for an in-training solution. * Type: Integer * Default value: 21600000 (ms) {#predictive-intelligence-properties__ul_tgd_yqz_spb} | | Maximum model size | glide.platform_ml.api.model_size | Sets the maximum number of records you can use to train a model. * Type: Integer * Default value: 524288000 {#predictive-intelligence-properties__ul_wqg_g5k_gqb} | | Maximum number of records used in training | glide.platform_ml.api.csv_max_line | Sets the maximum number of records that can be used in Classification solution training. * Type: Integer * Default value: 300000 {#predictive-intelligence-properties__ul_rkw_1qz_spb} | | Minimum number of records used in training | glide.platform_ml.api.csv_min_line | Sets the minimum number of records required for Classification solution training. * Type: Integer * Default value: 10000 {#predictive-intelligence-properties__ul_dfp_gpb_rpb} | | Maximum number of days worth of records on request can retrieve | glide.platform_ml.api.csv_split_days | Sets the maximum number of days a single request can retrieve from your records. * Type: Integer * Default value: 30 {#predictive-intelligence-properties__ul_oxb_g5k_gqb} | | Maximum number of records per table for word corpus | glide.platform_ml.api.max_wordcorpus_records | Sets the maximum number of records per table for Word Corpus creation for Similarity and Clustering solutions. * Type: Integer * Default value: 300000 {#predictive-intelligence-properties__ul_gvy_1pb_rpb} Note: With the Washington DC release, classification, clustering and similarity solutions use Workflow solutions. These are pre-trained so a word corpus isn't needed. The Word Corpus field is removed from Workflow solution forms. | | Maximum number of records for similarity window (to lookup results) | glide.platform_ml.api.max_similarity_window_records | Sets the maximum number of records that the Similarity Window can retrieve to look up results. * Type: Integer * Default value: 100000 {#predictive-intelligence-properties__ul_xyw_cpb_rpb} | | Maximum number of records for Clustering | glide.platform_ml.api.max_clustering_records | Sets the maximum number of records you can include in a cluster. * Type: Integer * Default value: 100000 {#predictive-intelligence-properties__ul_x3r_dpb_rpb} | | ML Trainer - Glide communication KAA | glide.platform_ml.kaa_auth_enabled | The KAA validation to the ML Trainer server occurs only if mTLS is enabled on the instance. If this property is enabled but mTLS isn't enabled, the KAA validation is skipped. For more information see [KB2977679](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2977679) on the Now Support portal (login required). * Type: Boolean * Default value:true (from the Australia release) {#predictive-intelligence-properties__ul_l2y_1cz_xjc} | [Table 1. Predictive Intelligence properties] {#predictive-intelligence-properties__table_ewc_w21_rpb} {#predictive-intelligence-properties__table_xlt_kg1_rpb__entry__2} | Property | Property Name | |-|-| | Shared service scheduler url | glide.shared_service_scheduler.url | [Table 2. Shared Service Scheduler] {#predictive-intelligence-properties__table_xlt_kg1_rpb} {#predictive-intelligence-properties__table_m3f_ng1_rpb__entry__2} | Property | Property Name | |-|-| | Maximum number of artifacts cached (in MB) | glide.cache.size.ml_object_cache | | Artifact cache compression scheme | glide.platform_ml.artifact.cache_compression_scheme | [Table 3. Machine Learning Artifacts] {#predictive-intelligence-properties__table_m3f_ng1_rpb} **Related concepts** * [Domain separation and Predictive Intelligence](https://www.servicenow.com/docs/Pbe_pqZCx161trNgjAw8Yw "Domain separation is supported in the Predictive Intelligence application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") * [Predictive Intelligence language support](https://www.servicenow.com/docs/yeuKldV0xKysmMeQqIOYNg "Predictive Intelligence provides international language support. Learn which languages are available to Predictive Intelligence solutions.") **Related reference** * [Data Encryption in Predictive Intelligence](https://www.servicenow.com/docs/VLf1whk8ZwhbHZxIMvOXHw "Learn which types of encryption are supported for training Predictive Intelligence solutions.") * [Predictive Intelligence roles](https://www.servicenow.com/docs/P5cmdn5KQunWrl9kA3xXqw#predictive-intelligence-roles "Predictive Intelligence is installed with these roles.") *[\>]: and then