---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Retail AI agents

# Retail AI agents {#ariaid-title1}

Release version: Australia  
Updated October 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following AI agents are available for Retail.
* **[Store Inquiry AI Agent](https://www.servicenow.com/docs/FypPx11zZfqNmcYCVQFHcg)**   
  The agent resolves retail store inquiries by finding the most relevant solution in similar cases, knowledge articles, and documents. It presents the best match with its source and, based on the user's choice, updates the case.