---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Reviewing duplicate AI assets

# Duplicate AI assets {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Duplicate AI assets

AI asset deduplication in AI Control Tower helps ServiceNow customers identify and manage duplicate AI assets within their AI asset inventory.
Duplicate assets often arise when multiple teams independently create AI solutions with overlapping functionality.
This feature enables AI Stewards to review, confirm, or dismiss potential duplicates, consolidating governance efforts and improving inventory accuracy without automatic changes to records.
Show full answer Show less  

## Key Features

* **Duplicate Detection Methods:** Uses two detection approaches:
  * **Predictive Intelligence (default):** Machine learning clustering based on asset attributes and behavior.
  * **LLM-powered Detection:** Large language model analysis for enhanced accuracy, available on select ServiceNow tiers and enabled via a system property and toggle.
* **Review and Resolution:** AI Stewards access identified duplicate groups on the Review duplicates page and decide to mark assets as duplicates, dismiss groups, or convert the main asset within groups.
* **Main Asset Selection:** The system prioritizes deployed and older assets to designate a primary reference for each duplicate group, which can be overridden by AI Stewards.
* **Managed Status Updates:** Marking duplicates promotes the main asset to managed status if it was unmanaged; duplicate assets retain their current status.

## Practical Benefits for ServiceNow Customers

* Reduces governance overhead by consolidating redundant AI assets under a single primary record.
* Prevents redundant risk assessments and policy enforcement on functionally identical assets.
* Improves the accuracy and reliability of AI asset inventory reports and audit trails.
* Highlights uncoordinated AI development efforts across teams and environments to foster better collaboration.

## Usage and Configuration Notes

* LLM-powered detection is disabled by default and requires installation of the ServiceNow Otto for AI Control Tower plugin and activation by users with the AI Steward role.
* The system property **snaigovernance.assetdedup.agent.enabled** controls the detection method.
* Assets with less than 70% metadata completeness are excluded from LLM-powered detection tagging.
* Actions taken on duplicates are informational until confirmed by an AI Steward; no automatic deletion or changes occur without human review.

## Next Steps for Customers

* Assign AI Stewards to regularly review duplicate groups and consolidate AI assets appropriately.
* Consider enabling LLM-powered detection for improved duplicate identification accuracy if your ServiceNow product tier supports it.
* Use the Review duplicates page to manage duplicate groups, set main assets, and maintain clean, accurate AI asset inventories.  
AI asset deduplication in AI Control Tower identifies duplicate records in the AI asset inventory for AI Stewards to review and consolidate.

## AI asset deduplication {#review-duplicates__section_isw_1ct_tjc}

AI asset deduplication detects AI assets in your inventory that perform the same function. AI Stewards can review and consolidate redundant entries instead of governing them independently.

Large organizations often have multiple teams building AI assets to solve the same problem independently and without visibility into each other's work. This results in duplicate entries in the AI asset inventory, where the same
functionality appears more than once under different names.

AI asset deduplication helps identify these redundant entries. The feature surfaces likely duplicates for review and routes the resolution decision to AI Stewards, who confirm or dismiss each group. No automatic changes are made to
asset records. Detection and flagging are informational, with resolution actions taken by a human reviewer.

## Key benefits {#review-duplicates__section_uhq_pwx_tjc}

AI asset deduplication provides the following benefits:

* Reduces governance overhead by consolidating redundant assets under a single primary record.
* Prevents duplicate risk assessments and policy enforcement across functionally identical assets.
* Improves accuracy of AI asset inventory reporting and audit trails.
* Surfaces instances of uncoordinated AI development across teams and environments.
{#review-duplicates__ul_fcd_qwx_tjc}

## AI asset deduplication process {#review-duplicates__section_szz_rwx_tjc}

Deduplication works as follows:

* AI asset inventory scans registered assets and identifies groups of assets that appear to perform the same function. Each group is assigned a duplicate record with a unique ID in the format DUP followed by a number, for example, DUP0001028.
* Within each group, AI asset inventory selects a main asset, the asset recommended as the primary reference going forward.
* The duplicate group appears on the Review duplicates page in AI asset inventory, where AI Stewards can examine the group and take action.
* The AI Steward either confirms the duplicate grouping (Mark assets as duplicates) or dismisses it (None of these are duplicates).
{#review-duplicates__ul_mkp_5wx_tjc}

## How assets are detected as duplicates {#review-duplicates__section_axc_xhv_wjc}

Detection is informational only; no automatic changes are made to asset records until an AI Steward confirms or dismisses a group.

The two detection methods:

1. Predictive Intelligence (default): Uses machine learning clustering to identify similar assets based on shared attributes and behavior patterns. This is the original detection method and remains available.
2. LLM-powered detection: Uses a large language model to evaluate asset similarity, producing higher-accuracy duplicate identification than predictive intelligence clustering alone.  
   Note:  
   The LLM-powered detection capability will be available with selected ServiceNow product tiers. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/r/intelligent-experiences/ai-native-sku-overview.html).

{#review-duplicates__ol_gpn_b3v_wjc}  
Note:  
The system property: sn_ai_governance.asset_dedup.agent.enabled acts as the primary switch controlling which detection method is active:

* Off (false): The system uses Predictive Intelligence clustering only.
* On (true): The LLM-powered detection is enabled for Agentic AI assets.
{#review-duplicates__ul_ksk_m3v_wjc}

## Enabling intelligent asset duplicate detection {#review-duplicates__enabling-llm-powered-detection}

To identify duplicate AI systems with higher accuracy than machine learning clustering alone, turn on LLM-powered detection. Detection is off by default, so AI asset inventory uses Predictive Intelligence clustering until an AI
Steward turns it on.

When LLM-powered detection is on, a daily scheduled job uses the AI Asset Tag Generator skill to generate descriptive tags for each AI system from its metadata. AI asset inventory then groups AI systems with similar tags as
duplicates. By default, AI systems with less than 70% metadata completeness aren't tagged, so LLM-powered detection doesn't evaluate them.  
Note:  
To use LLM-powered detection, install the ServiceNow Otto for AI Control Tower (com.sn_aict_genai) plugin.

To turn on LLM-powered detection, navigate to SettingsRules and templatesAI skills and set the Intelligent Asset Deduplication toggle to Active. The toggle sets the sn_ai_governance.asset_dedup.agent.enabled system property to true. To return to Predictive
Intelligence clustering, set the toggle to Inactive.

Only users with the AI Steward role can change this setting.

## Main asset selection {#review-duplicates__section_main-asset-selection}

The system selects the main asset from the duplicate group based on the following criteria (in order of priority):

* Deployment state: A deployed asset takes precedence over an asset in the draft or retired state.
* Age: An older asset takes precedence over a newer asset with the same function.

## Effect on managed status {#review-duplicates__review-duplicates-effect-managed-status}

When an AI Steward marks a duplicate group, the following managed status changes occur:

* Main asset: If the main asset is currently unmanaged, it is promoted to managed when the group is marked.
* Duplicate assets: No managed status change occurs on duplicate assets. Their status remains unchanged after marking.

## Actions performed on duplicates {#review-duplicates__section_lwp_n1v_wjc}

The following tables summarize Review duplicates page actions on the main asset and duplicates with each action's effect and resulting asset status.
{#review-duplicates__table_z3v_n2v_wjc__entry__3}

| Action | Effect | Resulting asset status |
|-|-|-|
| Mark assets as duplicates | Confirms the AI-identified duplicates as true duplicates. The main asset is retained as the referenced record. All other assets in the group are marked as duplicates. These duplicate assets are no longer referenced by other records or workflows. | Main asset: promoted to managed if it was previously unmanaged (no change if already managed). Duplicate assets: no managed status change; they remain as they were. |
| None of these are duplicates/This is not a duplicate (for individual duplicate) | Dismisses the entire duplicate group. Removes the group from the Review duplicates page and restores all assets in the group to their normal, independently referenced state. No assets are deleted. | No managed status change on any asset in the group. |
| Convert to main asset | AI Steward overrides the system-recommended main asset by selecting a different asset from the duplicates list. The previously designated main asset moves to the duplicates list; the selected asset is designated as the new main asset. | A newly designated main asset is set to the primary reference for the group. The previously designated main asset moves to the duplicates list and is treated as a duplicate going forward. |
[Table 1. Actions on the duplicate group]

{#review-duplicates__table_z3v_n2v_wjc}

## Notes {#review-duplicates__section_xjl_mgv_wjc}

If the main asset is already managed when the group is marked, no status change occurs; this is the default, no-op case rather than a distinct behavior.

Convert to main asset changes in which asset is designated as main but does not, by itself, resolve the group. Confirm whether the managed status promotion described under Mark assets as duplicates applies immediately on conversion or
only after a subsequent Mark assets as duplicates action.

Marking assets as duplicates can't be undone from the Review duplicates page.

*[\>]: and then