---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI Admin Hub roles

# AI Admin Hub roles {#ariaid-title1}

Release version: Australia  
Updated September 16, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Certain roles are required to use AI Admin Hub functionality. The base admin (sys_admin) role does not automatically grant or include the following roles, so assign these directly to users who require them.

## Now Assist Admin \[sn_nowassist_admin.nsa_admin\] {#ariaid-title2}

Can create and update the AI Admin Hub experience by editing and configuring skills.

### Contains Roles {#sn-nowassist-admin-role__section-feature-role-contains-roles}

List of roles contained within the role.

* agent_role_config_admin
* pa_viewer
* sn_ace.ace_user
* sn_na_analytics.admin
* ui_action_admin
{#sn-nowassist-admin-role__ul_lxp_sd5_4kc}

### Groups {#sn-nowassist-admin-role__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#sn-nowassist-admin-role__section-feature-role-considerations}

Avoid granting an admin role when more specialized roles are available. For detailed comparison of roles, see .

## AI Admin Hub console user \[sn_nowassist_admin.user\] {#ariaid-title3}

Can access AI Admin Hub to view skills and their configurations, but can't make modifications.

### Contains Roles {#sn-nowassist-admin-console-user-role__section-feature-role-contains-roles}

List of roles contained within the role.

* agent_role_config_viewer
* pa_viewer
* sn_ace.ace_user
{#sn-nowassist-admin-console-user-role__ul_ygl_vb5_4kc}

### Groups {#sn-nowassist-admin-console-user-role__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#sn-nowassist-admin-console-user-role__section-feature-role-considerations}

For detailed comparison of roles, see .

## ServiceNow Otto panel user \[now_assist_panel_user\] {#ariaid-title4}

Users who have access to the ServiceNow Otto panel.

### Contains Roles {#now-assist-roles-1__section-feature-role-contains-roles}

List of roles contained within the role.

sn_dyn_guidance_user.

### Groups {#now-assist-roles-1__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

### Special considerations {#now-assist-roles-1__section-feature-role-considerations}

This role is part of the following application scope: now_assist_core.