--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Components installed # Components installed with ServiceNow AI Lens {#ariaid-title1} Release version: Australia Updated August 4, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Components installed with ServiceNow AI Lens Activating the ServiceNow AI Lens plugin installs several key components that enable users to leverage AI-driven functionalities within the ServiceNow platform. These components include user roles, tables, and system properties that control access, store AI interactions, and configure application behavior. Show full answer Show less ## Roles Installed * **Lens user \[lensuser\]**: Grants permission to use ServiceNow AI Lens features. * **Lens admin \[lensadmin\]**: Allows configuration of lens actions and includes lensuser permissions. ## Tables Installed * **Lens Execution (lensexecution)**: Records every AI Lens interaction, capturing details like the source table and editable form fields. Users can only view their own records or those assigned to them. * **Lens Transaction (lenstransaction)**: Stores responses from the large language model (LLM) after users perform analyze actions in AI Lens. Access is restricted to user-specific or assigned records. ## System Properties Installed Administrators can configure these properties in the **System Properties \[sysproperties\]** table to customize AI Lens behavior: * **Auto-login (snapplenscore.lensenableautologin)**: Controls whether users are signed in automatically using a previous token (default: false). * **Repository URL (snapplenscore.snlensrepositoryurl)**: Specifies the URL to download AI Lens packages. * **Lens action button visibility on tables** : * **snapplenscore.showlensactiononalltables** : Shows/hides the "Create with Lens" or "Update with Lens" buttons on all tables. When true (default), it excludes tables listed in **lensexclusiontablelist** . When false, only tables listed in **lensinclusiontablelist** display the buttons. * **lensinclusiontablelist** and **lensexclusiontablelist**: Define specific tables to include or exclude from displaying Lens action buttons. * **Lens action button visibility on catalog items** : * **snapplenscore.showlensactiononallcatItems** : Controls visibility of Lens action buttons on catalog items, with similar inclusion and exclusion lists (**lensinclusioncatItemlist** and **lensexclusioncatItemlist**). ## Practical Implications for ServiceNow Customers By understanding and managing these roles, tables, and system properties, customers can control who accesses AI Lens features, monitor AI-driven interactions, and customize how and where AI Lens actions appear in their environment. This setup ensures AI capabilities are integrated securely and flexibly according to organizational needs. Several types of components are installed with the activation of the ServiceNow AI Lens plugin, including user roles. ## Roles installed {#components-installed-sn-lens__section_v4p_yxk_s2c} {#components-installed-sn-lens__table_cmg_gyk_s2c__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Lens user \[lens_user\] | Enables you to use ServiceNow AI Lens. | sn_nowassist_admin.user | | Lens admin \[lens_admin\] | Enables you to configure lens actions. | lens_user | [ ] {#components-installed-sn-lens__table_cmg_gyk_s2c} ## Tables installed {#components-installed-sn-lens__section_kh2_zxk_s2c} {#components-installed-sn-lens__table_fbz_45z_vdb__entry__2} | Table | Description | |-|-| | Lens Execution (lens_execution) | Whenever a record is created or updated by using ServiceNow AI Lens, a record is created in the execution table. This record includes details such as the table from which the UI action is clicked and the editable fields on the form, which are then passed to the Lens app. Note: You can view only records created for or assigned to your user account. | | Lens Transaction (lens_transaction) | If a user performs the analyze action on the ServiceNow AI Lens app, the response received from the large language model (LLM) is stored in the transaction table. Note: You can view only records created for or assigned to your user account. | [ ] {#components-installed-sn-lens__table_fbz_45z_vdb} ## System properties installed {#components-installed-sn-lens__section_vtn_d5n_lkc} These properties exist in the System Properties \[sys_properties\] table. The admin role is necessary to set system properties. Note: To open the System Properties \[sys_properties\] table, enter sys_properties.list in the navigation filter. {#components-installed-sn-lens__table_oj2_25n_lkc__entry__2} | System property | Description | |-|-| | sn_app_lens_core.lens_enable_auto_login | If true, ServiceNow AI Lens automatically signs in users using their previous token. If false, users are prompted to sign in each time they launch the application. * Type: Boolean * Default value: false {#components-installed-sn-lens__ul_okq_w5n_lkc} | | sn_app_lens_core.sn_lens_repository_url | Repository URL for downloading ServiceNow AI Lens * Type: String * Default value: https://install.service-now.com/glide/distribution/builds/package/app-signed/ {#components-installed-sn-lens__ul_sqb_dvn_lkc} | | sn_app_lens_core.show_lens_action_on_all_tables | Property to show or hide the Create with Lens or Update with Lens button on all tables, depending on whether it's set to True or False. If True, includes all tables except those that are specified in the sn_app_lens_core.lens_exclusion_table_list property. If False, includes all tables that are specified in the sn_app_lens_core.lens_inclusion_table_list property. * Type: Boolean * Default value: true {#components-installed-sn-lens__ul_qbl_3vn_lkc} | | sn_app_lens_core.lens_inclusion_table_list | Property to specify the tables that will display the Create with Lens or Update with Lens button. This list will be considered when the sn_app_lens_core.show_lens_action_on_all_tables property is set to False. To specify the names of multiple tables, separate the table names with commas. * Type: String * Default value: None {#components-installed-sn-lens__ul_xvb_1vn_lkc} | | sn_app_lens_core.lens_exclusion_table_list | Property to specify the tables that will not display the Create with Lens or Update with Lens button. This list will be considered when the sn_app_lens_core.show_lens_action_on_all_tables property is set to true. To specify the names of multiple tables, separate the table names with commas. * Type: String * Default value: None {#components-installed-sn-lens__ul_i15_cvn_lkc} | | sn_app_lens_core.show_lens_action_on_all_catItems | Property to show or hide the Create with Lens or Update with Lens button on all catalog items, depending on whether it's set to True or False. If True, includes all catalog items except those that are specified in the sn_app_lens_core.lens_exclusion_catItem_list property. If False, includes all catalog items that are specified in the sn_app_lens_core.lens_inclusion_catItem_list property. * Type: Boolean * Default value: true {#components-installed-sn-lens__ul_hk5_nyn_lkc} | | sn_app_lens_core.lens_inclusion_catItem_list | Property to specify the catalog items that will display the Create with Lens or Update with Lens button. This list will be considered when the sn_app_lens_core.show_lens_action_on_all_catItems property is set to False. To specify the names of multiple catalog items, separate the catalog item names with commas. * Type: String * Default value: None {#components-installed-sn-lens__ul_ok5_nyn_lkc} | | sn_app_lens_core.lens_exclusion_catItem_list | Property to specify the catalog items that will not display the Create with Lens or Update with Lens button. This list will be considered when the sn_app_lens_core.show_lens_action_on_all_catItems property is set to true. To specify the names of multiple catalog items, separate the catalog item names with commas. * Type: String * Default value: None {#components-installed-sn-lens__ul_qk5_nyn_lkc} | [ ] {#components-installed-sn-lens__table_oj2_25n_lkc}