---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Download ServiceNow AI Lens and set launch preference

# Download ServiceNow AI Lens
and set launch preference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Download the ServiceNow AI Lens installer for your operating system and set your preferred way to launch ServiceNow AI Lens --- from your browser or the desktop application.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllServiceNow AI LensDownloads and Preferences.
2. In the ServiceNow AI Lens downloads and preferences page, do any of the following actions to download the required application for macOS or Windows:
   * Select the Download icon ![]().
   * Select the Copy link icon ![](), and in the browser address bar, right-click and select the Paste and Go option.

   {#download-sn-lens-msi__choices_vbs_mt3_grb}  
   Figure 1. ServiceNow AI Lens Downloads A dialog box might prompt you to save or open the file.  
   Note:  
   Depending on your browser setting, the browser might automatically save the file to your Downloads folder.
3. Under Default app on launch, select how you want ServiceNow AI Lens to open when you start a session:
   * Browser (no installation required): Opens ServiceNow AI Lens in your browser.
   * Desktop app: Opens the ServiceNow AI Lens desktop application.  
     Note:  
     You can change your launch preference at any time by navigating to AllServiceNow AI LensDownloads and Preferences.
4. Execute the application installation file (.msi file) or (.pkg file).
5. Follow the on-screen instructions to install the application.
6. From the Privacy \& Security settings on your macOS system, grant ServiceNow AI Lens permission to record your screen. {#download-sn-lens-msi__lens-permission}
{#download-sn-lens-msi__lens-permission}{#download-sn-lens-msi__steps_d2r_xht_frb}

## What to do next

Use ServiceNow AI Lens to capture screens, extract and comprehend data, and take further actions. For more information, see [Using ServiceNow AI Lens](https://www.servicenow.com/docs/NTuRViivkIJDkTKCvIr1GA "If you have a lens_user role, and have activated the ServiceNow AI Lens skill, you can use the ServiceNow AI Lens application to capture screens or upload files, extract and comprehend data from the captured screenshots or uploaded files, auto-fill form fields, or preview the extracted data.").

*[\>]: and then