--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Explore # Exploring ServiceNow AI Lens {#ariaid-title1} Release version: Australia Updated March 20, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Exploring ServiceNow AI Lens ServiceNow AI Lens is a generative AI application designed to enhance workflows by scanning images and screens to extract and understand visual data. It automates tasks such as auto-filling forms with extracted information from various sources including handwritten notes, screenshots, emails, and documents. Integrated with ServiceNow forms and the Service Portal, AI Lens helps create or update records efficiently by reducing manual data entry. Show full answer Show less ## Key Features * **Data Extraction and Autofill:** Extracts data from images, handwritten notes, web pages, Microsoft Word documents, PDFs, Excel files, and emails to auto-populate ServiceNow forms and catalog items. * **Flexible Deployment:** Can be used standalone to preview extracted data or integrated directly with ServiceNow instances and forms. * **Lens Actions:** Allows customization of AI Lens behavior including context setting, trigger options, and response transformation to tailor data extraction and autofill processes. * **Multi-image Processing:** Handles multiple screenshots or files simultaneously to gather comprehensive insights. * **Mobile and Desktop Access:** Can be triggered from the Now Mobile® app or accessed via browser without installation, with optional desktop applications for Windows and macOS. * **AI Model Options:** Supports Azure OpenAI, Google Gemini, and Anthropic Claude as AI providers configurable in the AI Admin Hub console. * **ServiceNow Otto Integration:** AI Lens skill embedded within ServiceNow Otto for Platform enables users and AI agents to perform visual data extraction, form autofill, and analysis as part of automated workflows. ## Benefits * Eliminates manual form entry by automatically filling forms with scanned or uploaded visual data. * Enables recognition of complex visual content such as handwritten notes and diagrams, enhancing data capture accuracy. * Supports targeted searches within images, such as locating specific clauses in legal contracts. * Improves productivity by processing multiple documents or images in a single operation. * Facilitates integration with broader AI workflows via automation and AI agents for scalable process improvements. ## Requirements and Next Steps To use ServiceNow AI Lens, customers need a Workflow Data Fabric (Automation Engine) license and a ServiceNow Otto license. Administrators can enable the AI Lens skill via the AI Admin Hub console to unlock its capabilities for users and AI agents. For practical implementation, customers can explore configuration and usage guides to customize AI Lens behavior, connect with ServiceNow forms, and activate the skill to optimize their workflows. ServiceNow AI Lens is a ServiceNow® AI application that uses generative AI to scan images and screens, extract information, understand visual data, and take action---such as automatically filling in forms with scanned information---to help improve your workflows. ## ServiceNow AI Lens overview {#servicenow-lens-explore__cf-exploring-parent-overview} Get an overview of the capabilities and a few use cases of ServiceNow AI Lens. The ServiceNow AI Lens application extracts and analyzes data from screens or the screenshots of documents such as a scanned handwritten note or an email that you capture or files that you upload. ServiceNow AI Lens is integrated with the ServiceNow® forms so that you can create or update forms on the ServiceNow instance by auto-filling data. By connecting to a ServiceNow instance, you can also use ServiceNow AI Lens in a standalone mode to see a preview of the extracted data or get insights about your use cases. For more information, see [ServiceNow AI Lens features](https://www.servicenow.com/docs/7qLk8K5pvEAh7NhPtJ1lBA "Learn about the various ServiceNow AI Lens features to help you get started with analyzing and gathering insights from the visual data."). You can leverage Lens actions to customize the Lens behavior by providing default context, trigger options, and transform response logic for a table. When Lens is triggered to auto-fill a form on this table, it uses the configuration defined in the Lens action to auto-fill the form with the transformed LLM response. You can also define context, trigger options, and post processing instructions in a Lens action, which is used when Lens is triggered from desktop to show preview of extracted data and post process the LLM response. For more information, see [Define ServiceNow AI Lens behavior with Lens actions](https://www.servicenow.com/docs/2PLaSe9SC9lrZ3sZ0SYPGg#servicenow-lens-actions "As a Lens admin, you can create Lens actions in ServiceNow AI Lens to customize Lens behavior by providing default instructions, configuring context, and more."). Extract data from documents such as an image, a scanned handwritten note, web page, or a Microsoft Word document, and autofill catalog item forms in the Service Portal. For example, autofill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple artifacts, including Excel files, emails, images, and PDF documents. For more information, see [Autofill catalog item forms on Service Portal using ServiceNow AI Lens.](https://www.servicenow.com/docs/drZ0HRyChsuit5Q64ocS2A#create-record-in-the-service-portal "Use ServiceNow AI Lens to extract data from documents and auto-fill catalog item forms in Service Portal. For example, auto-fill a new vendor onboarding form by extracting key details such as vendor name, address, contact email, and banking information from multiple documents, that includes Excel files, emails, images, and PDF documents.") Trigger ServiceNow AI Lens from the Now Mobile® application to extract data from documents such as an image, a scanned handwritten note, web page, or a Microsoft Word document, and auto-fill fields in a form. For more information, see [Trigger ServiceNow AI Lens from Now Mobile® and autofill forms.](https://www.servicenow.com/docs/access?context=servicenow-lens-mobile&version=australia&pubname=australia-mobile&ft:locale=en-US) Get started with ServiceNow AI Lens directly from your browser - no downloading or installation required or by downloading and installing the desktop application for Windows and macOS ## Benefits of ServiceNow AI Lens {#servicenow-lens-explore__cf-exploring-parent-benefits} ServiceNow AI Lens can do the following tasks automatically for you: * Fill in a form without having to do it manually. ServiceNow AI Lens can scan and extract the visual data to auto-fill in your forms. For example, it can scan the invoice receipt to auto-fill the fields on the expense submission form. * Scan and identify the information from handwritten notes or images. For example, ServiceNow AI Lens can scan a sequence diagram to generate a script. * Search for specific information from images. For example, ServiceNow AI Lens can look for a specific clause in a scanned legal contract. * Process the screenshots of multiple images or files at once. For example, ServiceNow AI Lens can extract the data from multiple screenshots of an error or a Microsoft Excel file to get insights on the data at one time. {#servicenow-lens-explore__ul_svx_mss_s2c} ## ServiceNow AI Lens skill {#servicenow-lens-explore__section_x1x_thc_w2c} ServiceNow Otto for Platform includes the AI-powered ServiceNow AI Lens skill to read, understand, respond, and act on visual data such as hand-written texts, images, and websites and take powerful actions to boost productivity. Admins can enable the ServiceNow AI Lens skill in the AI Admin Hub console. Once enabled, users can perform the following actions: * Create or update ServiceNow records by auto-filling forms using the extracted data. * Preview the extracted data. * Provide instructions to extract data in a specific way or to get a specific output. * Capture multiple screenshots to gather insights from multiple images. {#servicenow-lens-explore__ul_ivw_yhn_fhc} Beyond individual user actions, the ServiceNow AI Lens skill can be used by the AI Agents to incorporate any of these capabilities---data extraction, form auto-filling, and visual analysis---as part of a larger AI Agent workflow or automated workflow step. To view the procedure to enable the ServiceNow AI Lens skill, see [Activate the ServiceNow AI Lens skill](https://www.servicenow.com/docs/UeGVMSFuC2iNUXfXo4368w "Activate the ServiceNow AI Lens skill to start using generative AI to scan and analyze visual data such as scan artifacts such as images, scanned handwritten notes, Excel sheets, web pages and optimize your workflows."). The ServiceNow AI Lens application requires a Workflow Data Fabric (previously known as Automation Engine) license and a ServiceNow Otto license. ## Available LLMs {#servicenow-lens-explore__section_lrx_yd2_bgc} You can use Azure OpenAI, Google Gemini, or Anthropic Claude as the AI model provider for ServiceNow AI Lens skill. You can set skill-level preferences in the [AI Admin Hub console](https://www.servicenow.com/docs/voHokT98zN5PL9tPN2lXMw "Access and select the LLM (large language model) provider used for various AI skills. The selection impacts all the skills within the capability."). For more information, see [Large language models on the ServiceNow AI Platform](https://www.servicenow.com/docs/jFlI97gqk7ZyLcZUMOhN6A "ServiceNow AI Platform utilises large language models (LLM) for generative AI and agentic AI functionality. You can choose the ServiceNow LLM or supported third-party models. LLMs bring about the Generative AI application capabilities by understanding and generating human language, and processing vast amount of data."). ## What to explore next {#servicenow-lens-explore__cf-exploring-parent-links} To learn how to configure and use ServiceNow AI Lens, see: * [Configure ServiceNow AI Lens](https://www.servicenow.com/docs/hsUx9Gnce8BHUGjlLOjyFA "If you have the admin role, you can enable the ServiceNow AI Lens application (sn_ai_lens) to extract and comprehend data for various workflows.") * [Using ServiceNow AI Lens](https://www.servicenow.com/docs/NTuRViivkIJDkTKCvIr1GA "If you have a lens_user role, and have activated the ServiceNow AI Lens skill, you can use the ServiceNow AI Lens application to capture screens or upload files, extract and comprehend data from the captured screenshots or uploaded files, auto-fill form fields, or preview the extracted data.") * [ServiceNow AI Lens reference](https://www.servicenow.com/docs/i4FXb5Dvgd_DOZ1LUrOmeA "Reference topics provide additional information about the roles and tables that are installed with the ServiceNow AI Lens application.") {#servicenow-lens-explore__ul_irx_qyt_42c}