--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Skill details # Skill details {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Skill details The Skill details dashboard page in ServiceNow provides comprehensive insights into the usage and performance of individual AI skills. It allows users to select specific skills---both active and inactive---from a drop-down list categorized by skill family, such as ITSM or HR. The dashboard also features a date range filter that applies across all visualizations, enabling analysis of skill metrics over customizable time periods. Show full answer Show less ## Key Features * **Skill Engagement Trend:** Visualizes usage patterns over the selected period, helping identify trends in how often a skill is utilized. * **Acceptance Rate:** Measures how effectively a skill meets user requirements by showing the percentage of accepted skill executions. A high acceptance rate signals strong performance, while a low rate indicates potential issues. * **Number of Actions:** Displays the total count of skill executions, providing insight into the scale of skill usage during the selected timeframe. Trend comparisons with previous periods indicate growth or decline. * **Daily Active Users:** Breaks down user activity daily by skill, offering a granular view of engagement. ## Skill-specific Indicators and Customization Indicators on the Skill details page vary depending on the skill type. For example, summarization and generation skills have distinct dashboards tailored to their relevant metrics. ServiceNow provides default skill-to-dashboard mappings accessible to users with the **AI Analytics Viewer \[snnaanalytics.viewer\]** role. Customers can create and customize dashboards using the in-line editor and map them to specific skills to better track performance metrics pertinent to their environment. ## Example: Flow Generation Skill Indicators * **Skill Usage Trend Indicator:** Interactive trend chart showing the number of times the Flow Generation skill was used within the selected filters. * **Total Flow Generation Actions Indicator:** Shows the total number of flow generation actions (skill executions) in the selected date range, with trend line comparisons to previous periods. * **Accepted Flow Generation Actions Indicator:** Displays the count of flow generation actions accepted by users, reflecting successful skill executions. * **Acceptance Rate Indicator:** Calculates the acceptance rate percentage using the formula: (Accepted actions / Total actions) x 100, indicating the skill's effectiveness. This structured insight into skill performance helps ServiceNow customers monitor and optimize AI skill utilization, ensuring that deployed skills meet user expectations and drive value effectively. Use the Skill details dashboard page to view usage and performance indicators of a skill. The Skill details dashboard page contains indicators pertaining to a specific skill. The indicators provide insight into skill usage and performance. Select a skill from the drop-down list to view the indicators. The drop-down lists both active and inactive skills. Each skill has a subtitle that identifies the skill family that it belongs to, for example, ITSM, HR, and so on. Use the date range filter to view skill usage and performance over a certain period. The date range filter selection applies to all visualizations on the page. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/g_PygWr~KWP_8YbRYQUjbA "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. Figure 1. Skill details dashboard page The indicators on the Skill details dashboard page provide the following insights. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/g_PygWr~KWP_8YbRYQUjbA "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. * Skill engagement trend visualization for a selected period can reveal patterns in skill usage. * Acceptance rate visualization shows how well the skill met the requirements of users who used the skill. A high acceptance rate for a skill is an indicator of good performance. A low acceptance rate among skill users indicates that the skill doesn't meet the requirements either fully or partially. * The number of actions visualization for a selected period can reveal the scale of the skill executions. The trend line comparison shows the increasing or decreasing trend from the previous period. * The daily active users visualizations show a breakdown of daily active users by skill to help you see user activity on the skill. {#skill-details__ul_ln1_nxr_bdc} ## Skill details indicators {#skill-details__section_zmn_rzr_bdc} The indicators on skill details pages might differ based on the skill selected. For example, summarization skills might have different set of indicators compared to generation skills because each skill is mapped to its own dashboard that contains a set of indicators related to the skill. The AI Analytics dashboard comes with some default skill-to-dashboard mappings to get you started. The default dashboards are visible to users with the AI Analytics Viewer \[sn_na_analytics.viewer\] role. You can create your own dashboards and map them to skills. See [Create a dashboard with the in-line editor](https://www.servicenow.com/docs/access?context=create-db-in-ac&version=australia&pubname=australia-now-intelligence&ft:locale=en-US) and [Map a skill to a dashboard](https://www.servicenow.com/docs/bz3J0n3BOHJZW2Do6xSwLw "Map an AI skill to a dashboard to view skill performance indicators and skill details.") for more information on creating custom dashboards and mapping them to skills, respectively. The following indicators are for the Flow Generation skill. Skill usage trend indicator : This area of the dashboard shows the Flow Generation skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times the Flow Generation skill was used. Figure 2. Skill usage trend indicator Total Flow Generation actions indicator : This area of the dashboard shows the number of flow generation actions for the selected date range. A single use of the Flow Generation skill represents an action. The headline number is an indicator of the scale of flow generation skill usage across products. The trend line comparison shows the increase or decrease in the number of actions from the previous period. Figure 3. Total flow generation actions indicator Accepted flow generation actions indicator : This area of the dashboard shows the number of flow generation actions, that is, the number of flow generation skill executions that resulted in flows that were accepted by the users. Figure 4. Accepted flow generation actions indicator Acceptance rate indicator : This area of the dashboard shows the acceptance rate of Flow Generation skill based on user acceptance of the flow. The percentage is calculated using the formula: (Total number of accepted flow generation actions/Total number of flow generation actions) x 100. Figure 5. Acceptance rate indicator