--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Skills performance # Skills performance {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Skills performance The Skills performance dashboard in ServiceNow provides a comprehensive view of usage and performance metrics for active AI skills. It enables customers to analyze trends and engagement across different AI skills, products, and time periods, helping them understand which skills are most utilized and identify areas for improvement. Show full answer Show less ## Key Features * **Filters:** Use Date range, Product, and Skills filters to customize and narrow down the data displayed, with selections applying to all visualizations on the dashboard. * **Skills Usage Trend:** Interactive trend charts display skill usage over time, allowing users to identify increases or decreases in skill utilization. Users can highlight or hide specific skills to compare patterns. * **Number of Actions:** Shows the total count of AI skill executions within the selected parameters, indicating the scale of skill usage and comparing current period activity with the previous period. * **Total Daily Active Users:** Displays the cumulative number of users engaging with ServiceNow Otto products using active skills, segmented by product and skill. * **Total Daily Active Users by Skills:** Visualizes daily active user counts per skill; hovering over data points reveals detailed user counts per active skill for chosen dates. * **Skill Details Dashboards:** Separate dashboard pages offer detailed usage and performance indicators for individual skills and custom skills, enabling deeper analysis. ## How This Helps ServiceNow Customers By leveraging the Skills performance dashboard, customers can: * Monitor AI skill adoption and identify which skills drive the most user engagement. * Track skill performance trends over time to inform decisions on skill development or retirement. * Understand user behavior across products and tailor AI skill usage to maximize value. * Access detailed insights on both standard and custom AI skills to optimize their AI capabilities within ServiceNow. Use the Skills performance dashboard page to view usage and performance indicators of active AI skills. The Skills performance dashboard page contains indicators that help you analyze the usage and performance of active skills. Use the Date range, Product, and Skills filters to break down by date range, product, and skill, respectively. The filter selection applies to all visualizations on the page. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/g_PygWr~KWP_8YbRYQUjbA "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. Figure 1. Skill Performance dashboard page The indicators on the Skills performance dashboard page provide the following insights. See [AI Analytics dashboard indicator details](https://www.servicenow.com/docs/g_PygWr~KWP_8YbRYQUjbA "Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.") for information on the data and calculations behind each indicator. * Skills usage trend visualization for a selected period can reveal skills that have been used more frequently or less frequently. * The Number of actions visualization for a selected period can reveal the scale of AI skill executions. The trend line comparison shows the increasing or decreasing trend from the previous period. * The Total daily active users indicator shows a breakdown of daily active users by product and skill. {#skill-usage__ul_ln1_nxr_bdc} Select the View skill details button to view the usage and performance indicators of skills mapped to a dashboard. ## Skills performance indicators {#skill-usage__section_zmn_rzr_bdc} Skills engagement trend : This area of the dashboard shows the skill usage in a trend chart for the selected filters. The visualization is interactive. Hover over the trend lines to see the number of times that each skill was used. Selecting one or more skills in the legend removes the trend line for those skills. You can compare and contrast skill usage levels in a date range to understand in-demand skills, and skills that are low on usage and need further analysis. Figure 2. Skills usage trend indicator Number of actions : This area of the dashboard shows the number of AI actions for the selected date range, product, and skill. A single use of a skill represents an action. The headline number is an indicator of the scale of skill usage across products. The trend line comparison shows the increase or decrease in the number of actions from the previous period. Figure 3. Number of actions indicator Total daily active users : This area of the dashboard shows the cumulative number of daily active users who have used ServiceNow Otto products with one or more active skills. Select a filter combination to see skill usage patterns. For example, you can visualize the number of users who have used the Chat Summarization skill across all products in the last month. Figure 4. Total daily active users indicator Total daily active users by skills : This area of the dashboard shows the number of daily active users who have used AI skills in the selected date range. When you hover over a date in the visualization, a pop-over shows all active skills with the count of users against each skill. Select a filter combination to visualize patterns in user activity. Figure 5. Total daily active users by skills indicator * **[Skill details](https://www.servicenow.com/docs/7H4he6Fkqc_KQG34J0Wd0A)** Use the Skill details dashboard page to view usage and performance indicators of a skill. * **[Custom skill details](https://www.servicenow.com/docs/PGVNSKHmf2nwIdL2wvGQZw)** Use the Custom skill details dashboard page to view usage and performance indicators of custom skills.