--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Supplier data steward AI agent # Supplier data steward AI agent {#ariaid-title1} Release version: Australia Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Supplier data steward AI agent The Supplier data steward AI agent automates and streamlines supplier onboarding within ServiceNow's Supplier Lifecycle Operations. It verifies supplier details, detects duplicates, generates supplier scorecards for review, creates supplier records, and updates case statuses. This agent guides users through the onboarding process by prompting for necessary information, handling duplicates, and requiring user decisions to continue or reject onboarding. Show full answer Show less ## Key Features * **Supplier Verification and Record Creation:** The agent verifies supplier details and creates records based on the case state and user input. * **Duplicate Detection and Resolution:** It identifies duplicate supplier records and allows users to correct key fields (legal name, email) to resolve duplicates before proceeding. * **Supplier Scorecard Generation:** Scorecards are generated from web search results or, if configured, via Craft integration, providing a normalized evaluation of supplier profiles and risk factors. * **User Decision Points:** The agent pauses for user choices---either to reject or continue onboarding---ensuring human oversight in critical decisions. * **Configurable Access and Permissions:** Access can be restricted to specific user roles (e.g., snslm.owner, snsuppliergenai.nowassistfulfiller) and can be enabled for third parties or AI specialists, with settings managed via system properties and AI Agent configurations. * **Long-Term Memory Option:** When enabled, the agent can use previous user interactions to provide context in conversations, enhancing interaction quality. * **Integrated Tools and Actions:** Utilizes script actions, flow actions, web search, and subflows to perform verification, analysis, and record creation. * **Deployment and Channels:** Can be configured for use with Virtual Agent or ServiceNow Otto panel assistants via Assistant Designer. ## Key Outcomes * Efficient and consistent supplier onboarding process with automated verification and record creation. * Reduced risk of duplicate supplier records through proactive detection and correction options. * Improved decision-making supported by comprehensive supplier scorecards highlighting strengths and risks. * Controlled onboarding workflow with mandatory user approval steps, ensuring quality and compliance. * Flexible configuration for access control and integration with AI specialists and third parties. * Enhanced user experience through optional long-term memory capabilities for better contextual understanding. This Supplier Lifecycle Operations agent manages supplier onboarding by verifying details, detecting duplicates, presenting scorecards for review, creating records, and updating case status. ## Workflow {#slo-supplier-data-steward-ai-agent__zsmdlwierhjt} 1. Based on the case state, prompt the user for a case number (if details are needed), proceed directly to record creation, or handle duplicates. 2. Generate the supplier scorecard from web search results, highlighting key strengths, positive indicators, and potential risk signals. Wait for the user to select either Reject onboarding or Continue onboarding. The agent can't proceed until the user chooses. 3. If Craft is configured, use the Craft integration to generate a supplier scorecard that provides a comprehensive, normalized evaluation of the supplier's overall profile and associated risk factors. Wait for the user to select either Reject onboarding or Continue onboarding. 4. Present the duplicate records to the user and ask whether to continue. If yes, offer the option to correct the supplier's legal name, email, or both before proceeding. If the correction resolves the duplicate, continue to onboarding. If the correction triggers a rejection, stop. If the user declines to continue, proceed with rejection. 5. Run the verification and record creation tool using the supplier details. 6. Display one of six results: successful registration, halted by user decision, rejected due to validation failure, rejected for other reasons, rejected at the web search review, or rejected at the Craft review. {#slo-supplier-data-steward-ai-agent__ol_b5y_1zd_1kc} {#slo-supplier-data-steward-ai-agent__table_rj2_t2t_5kc__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | * Script: Update Supplier Case Details * Flow action: Supplier craft analysis action * Web search: Supplier websearch analysis * Subflow: Verify and create records {#slo-supplier-data-steward-ai-agent__ul_sj2_t2t_5kc} | | Allowed user roles The specific user roles that can access this AI agent. | sn_slm.owner, sn_supplier_gen_ai.now_assist_fulfiller | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_slm.owner, sn_supplier_gen_ai.now_assist_fulfiller | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Not applicable. | [Table 1. Configuration] {#slo-supplier-data-steward-ai-agent__table_rj2_t2t_5kc} Learn more about Supplier Lifecycle Operations at [Supplier Lifecycle Operations](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&version=australia&pubname=australia-source-to-pay-operations&ft:locale=en-US).