--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Validate the work item and generate stories AI agent # Validate the work item and generate stories AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Validate the work item and generate stories AI agent TheValidate the work item and generate stories AI agentin Strategic Portfolio Management automates the transformation of Enterprise Agile Planning work items---such as epics and features---into actionable user stories. It ensures work items contain sufficient detail by guiding users through a structured validation process before generating well-formed stories. This agent streamlines story creation, enabling users to efficiently break down and refine work items within the ServiceNow platform. Show full answer Show less ## Workflow * Collects the work item number, description, and additional context based on system-flagged needs, confirming each piece with the user before saving. * Generates user stories from the validated work item and collected context. * Displays generated stories and provides interactive refinement options, including discarding, combining, splitting stories, or adjusting personas and metrics. * Supports iterative refinement, allowing users to repeatedly modify and review stories until they decide to save. * Saves the finalized stories to the system and provides a navigation link for users to view them. ## Configuration and Access Control * **Third-party access:** Can be enabled or disabled to allow external AI agents to use this agent (disabled by default). * **AI specialists access:** When enabled, provides additional configuration options for mapping inputs and response templates (disabled by default). * **Long-term memory management:** Optionally enables the use of previous user interactions as context for language models, configurable via system properties (disabled by default). * **User roles:** Access is restricted to users with the `snapwadvanced.eapuser` role for both using the agent and accessing related data. * **Triggers:** Optional triggers can be configured by administrators to automate agent invocation. ## Integration and Usage * Supports integration with Virtual Agent and ServiceNow Otto panel via Assistant Designer for conversational interactions. * Can be incorporated into agentic workflows to automate story creation within Strategic Portfolio Management processes. ## Benefits for ServiceNow Customers This AI agent simplifies and standardizes the process of converting large Agile work items into detailed user stories, improving planning accuracy and collaboration. By automating validation and iterative refinement, it reduces manual effort and ensures stories are actionable and aligned with project goals. Customers can expect enhanced efficiency in Agile planning and a smoother transition from high-level requirements to executable work items. This Strategic Portfolio Management agent transforms Enterprise Agile Planning work items (epics and features) into a set of well-formed, actionable user stories. It evaluates work items to verify that it contains sufficient information, and guides users through a structured validation process. ## Workflow {#spm-validate-the-work-item-and-generate-stories-ai-agent__zsmdlwierhjt} 1. Collect the work item number, description, and any additional context as needed (based on flags from the system), confirming with the user before saving each piece of information. 2. Produce user stories based on the validated work item and collected context. 3. Display the generated stories and offer refinement options: discard stories, combine or split them, adjust personas or metrics, or add new ones. 4. If the user chooses to refine, apply their changes, re-display the updated stories, and offer the same refine-or-save choice again. This loop continues until the user chooses to save. 5. Save the finalized stories to the system and give the user a navigation link to view them. {#spm-validate-the-work-item-and-generate-stories-ai-agent__ol_s5w_qly_zjc} {#spm-validate-the-work-item-and-generate-stories-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Refine Stories : Save stories : Validate and Generate Stories | | Allowed user roles The specific user roles that can access this AI agent. | sn_apw_advanced.eap_user | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_apw_advanced.eap_user | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Create stories | [Table 1. Configuration] Learn more about Strategic Portfolio Management at [Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=australia&pubname=australia-it-business-management&ft:locale=en-US).