---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI voice agent testing

# AI voice agent testing {#ariaid-title1}

Release version: Australia  
Updated May 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The voice testing interface lets you evaluate AI voice agents associated with a voice assistant before deployment. Make browser-based voice
calls and view turn-by-turn analysis of agents invoked, tools executed, and latency data.

Use the voice testing interface to evaluate how your AI voice agents handle real conversations before
deploying them. You can access voice testing from Assistant Designer or from AI Agent Studio.{#test-ai-voice-agents__test-ai-voice-agents-p-1}

## Test from Assistant Designer {#test-ai-voice-agents__test-from-assistant-designer}

Navigate to the voice assistant in Assistant Designer and select Test to open the voice testing interface. See [Test a voice assistant from Assistant Designer](https://www.servicenow.com/docs/VLde5gqIhNZs5hoxPmBOqg "Test your voice assistant and the AI voice agents assigned to it by making browser-based voice calls and viewing turn-by-turn analysis directly from Assistant Designer.") for step-by-step instructions.{#test-ai-voice-agents__test-ai-voice-agents-ad-p-1}

## Test from AI Agent Studio {#test-ai-voice-agents__test-from-aias}

Launch the voice testing interface directly from the agent's channel configuration in AI Agent Studio. See [Test a voice agent from AI Agent Studio](https://www.servicenow.com/docs/PRS2QYaECi8Qsps0kB3MfA "Test your AI voice agent directly from AI Agent Studio by launching the voice testing interface from the agent's channel configuration page.") for step-by-step instructions.{#test-ai-voice-agents__test-ai-voice-agents-aias-p-1}