--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Access Observer configuration manager AI agent # Access Observer configuration manager AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Access Observer configuration manager AI agent The Access Observer configuration manager AI agent is a ServiceNow Vault tool designed to assist users with managing Access Observer configurations. It streamlines tasks such as creating, deleting, deactivating, and retrieving Access Observer configurations through guided workflows. This agent requires users to have thesecurityadminrole to perform operations, ensuring secure and authorized access. Show full answer Show less ## Key Features * **Supported Operations:** Users can perform five main actions: * **Create:** Validates tables and columns, collects relevant dates, runs checks, and creates configurations. On success, it directs users to summarize Access Observer logs. * **Delete:** Allows selection and removal of existing configurations based on specified table and column. * **Deactivate:** Enables users to deactivate configurations after selecting from matches. * **Get/Fetch:** Retrieves and displays configurations for a specific table and column combination. * **List all:** Displays all Access Observer configurations. * **Configuration Settings:** * **Third-party Access:** Disabled by default; enables external AI agents to use this agent if activated. * **AI Specialist Access:** Disabled by default; when enabled, it provides additional configuration options for mapping inputs and responses. * **Long-term Memory:** Disabled by default; when enabled, previous user interactions are used as context for large language models (LLM). * **Tools and Scripts:** Includes scripts to check table/column availability and user roles, and to manage configurations (create, delete, deactivate, get, list). * **User Roles:** Access is restricted to users with **securityadmin** and **snvaultconsole.vaultconsoleadmin** roles, ensuring proper data access and action permissions. * **Integration:** Can be configured as an assistant in Virtual Agent or ServiceNow Otto panels via Assistant Designer. It also supports agentic workflows for Access Observer configuration. ## Practical Benefits for ServiceNow Customers This AI agent simplifies and secures management of Access Observer configurations, enabling administrators to quickly create, modify, and audit configurations without manually handling complex checks. By leveraging role-based access and automated workflows, organizations can maintain compliance and governance over data access monitoring more efficiently. The configurable access options and integration with ServiceNow Virtual Agent enhance usability and adaptability to customer environments. This ServiceNow Vault agent helps users complete tasks related to Access Observer configuration manager. ## Workflow {#vault-access-observer-configuration-manager-ai-agent__zsmdlwierhjt} 1. Check the user has the security_admin role. 2. Identify which operation the user wants to perform, or present the five supported options: Create : Collect a table and column. Validate that both exist and aren't blocked, collect start/end dates, then run through a series of checks before creating the Access Observer configuration. On success, direct the user to the Summarize Access Observer logs skill. Delete : Collect table and column and show matching configurations. Prompt the user select one, and delete it. Deactivate : Collect table and column and show matching configurations. Prompt the user select one, and deactivate it. Get/Fetch : Collect table and column. Retrieve and display all configurations for that specific combination. List all : Retrieve and display all Access Observer configurations. {#vault-access-observer-configuration-manager-ai-agent__ol_hcp_qwx_njc} {#vault-access-observer-configuration-manager-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Check if a table is blocked : Check if user has security_admin role : Check table and column available : Create Access Observer configuration : Deactivate Access Observer configuration : Delete Access Observer configuration : Get Access Observer configuration : Get all Access Observer configurations : Get child tables recursively : Get parent tables recursively | | Allowed user roles The specific user roles that can access this AI agent. | snc_internal | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | sn_vault_console.vault_console_admin, security_admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Access Observer configuration | [Table 1. Configuration] Learn more about ServiceNow Vault at [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US).