--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Create Data Privacy advanced configuration AI agent # Create Data Privacy advanced configuration AI agent {#ariaid-title1} Release version: Australia Updated August 14, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Create Data Privacy advanced configuration AI agent The Create Data Privacy advanced configuration AI agent in ServiceNow Vault assists users with tasks related to managing advanced data privacy policy configurations. It automates and simplifies operations such as fetching configurations, creating new policies, activating configurations, and generating policy links. This AI agent integrates seamlessly into workflows, providing results back to the calling process to streamline data privacy management. Show full answer Show less ## Key Features * **Multiple Operations:** The agent supports six main operations: * Fetch active data privacy policy configuration for a specified data channel * Retrieve all available data channels with their IDs * Create a default data extraction policy configuration * Create advanced policy configurations with user-defined names and channels * Activate existing policy configurations non-interactively * Generate URLs to view specific policy configurations * **Configuration Controls:** Administrators can enable or disable: * Third-party AI agent access (disabled by default) * AI specialist access for enhanced configuration options (disabled by default) * Long-term memory to use previous user interactions as context for large language models (disabled by default) These settings are managed via AI Agent configuration tables and system properties. * **Security and Access:** Access to the agent is controlled through specific user roles such as *dataprivacyadmin* and *virtualagentdataprivacyadmin*, ensuring only authorized personnel can use the agent or access sensitive data. * **Integration and Automation:** The AI agent can be integrated with Virtual Agent or ServiceNow Otto panel assistants via Assistant Designer and incorporated into agentic workflows for automated data privacy policy management. * **Supporting Tools and Scripts:** The agent utilizes scripts to manage configurations, retrieve data channels, and update privacy settings efficiently. ## Practical Benefits for ServiceNow Customers * **Streamlined Data Privacy Policy Management:** Automates complex configuration tasks, reducing manual effort and errors. * **Role-Based Access Control:** Ensures compliance and security by restricting agent usage and data access to authorized roles. * **Customizable and Extendable:** Configuration options allow tailoring the agent's behavior to organizational needs, including enabling long-term memory for contextual interactions. * **Seamless Workflow Integration:** Facilitates embedding data privacy configuration tasks into broader business processes and virtual assistant interactions. This ServiceNow Vault agent helps users complete tasks related to creating data privacy advanced configuration agents. ## Workflow {#vault-create-data-privacy-advanced-configuration-agent-ai-agent__zsmdlwierhjt} 1. Execute one of six operations based on the task received from the workflow: Fetch active configuration : Look up the active data privacy policy configuration for a given data channel. Fetch data channels : Retrieve the list of all available data channels with their IDs. Create default Data Extraction configuration : Create a policy configuration for the data extraction channel using defaults. Create policy configuration : Create an advanced policy configuration with a user-provided name and data channel. Activate policy configuration : Activate an existing policy configuration (fully non-interactive, no user prompts). Generate configuration URL : Produce a link to view a specific policy configuration. 2. After any operation completes, hand the result back to the calling workflow. {#vault-create-data-privacy-advanced-configuration-agent-ai-agent__ol_tds_mvw_zjc} {#vault-create-data-privacy-advanced-configuration-agent-ai-agent__zsmdlwierhjt__entry__2} | Field | Description | |-|-| | Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. | | Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. | | Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). | | Tools | Scripts : Create data extraction configuration : Create new advanced configuration in dp_configuration_domain_separated : Generate data privacy policy configuration link : Get all data channels : Update privacy advanced configuration tool Record Operation : Fetch active data privacy policy configuration for data channel | | Allowed user roles The specific user roles that can access this AI agent. | data_privacy_admin, virtual_agent_data_privacy_admin, data_kit_data_privacy_admin, now_assist_data_privacy_admin | | Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. | now_assist_data_privacy_admin, data_kit_data_privacy_admin, data_privacy_admin, virtual_agent_data_privacy_admin | | Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). | | Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). | | Used in agentic workflows | Create Data Privacy advanced configuration | [Table 1. Configuration] Learn more about ServiceNow Vault at [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&version=australia&pubname=australia-platform-security&ft:locale=en-US).