---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# View performance

# Review the performance of an AI specialist in the legacy AI Agent Studio {#ariaid-title1}

Release version: Australia  
Updated October 13, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review the performance analytics of an AI specialist to track their task execution success. You can use the analytics to tune the AI specialist to suit your business needs.

## Before you begin

Role required: sn_aia.admin

## About this task

Monitoring AI specialist performance helps you identify where your AI specialist succeeds or fails. The analytics help you decide whether to change aspects of the AI specialist's profile or tasks to improve performance. Regular monitoring helps you identify areas of concern.

## Procedure

1. Navigate to AllAI Agent StudioCreate and manage.
2. In the AI specialists tab, select the AI specialist you want to view the performance of.
3. Navigate to the Performance tab in the AI specialist guided setup.
4. Review the performance analytics of the AI specialist.  
   See [AI specialist performance metrics](https://www.servicenow.com/docs/veaG_wMwh5ECxSSLQdxyBg#aiw-performance-metrics "Performance metrics in AI Agent Studio track how an AI specialist routes, resolves, and communicates on incidents. Use them to find where an AI specialist needs tuning.") for a detailed list of metrics and data visualizations.

## What to do next

If you want to make changes to your AI specialist based on the performance analytics, see [Edit the profile of an AI specialist](https://www.servicenow.com/docs/tbNBZn1QKZsDo2OF7YnEMg "Modify the profile of an AI specialist in the legacy AI Agent Studio to set its name, description, roles, and assignment groups.") or [Edit the tasks of an AI specialist](https://www.servicenow.com/docs/t33z5RQbQSO5HuxKGDg4xw "Select tasks that an AI specialist can perform in the legacy AI Agent Studio.").

*[\>]: and then