--- sourceDocument: Australia Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # AI in Asset Audit Response # AI in Asset Audit Response {#ariaid-title1} Release version: Australia Updated March 18, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI in Asset Audit Response The AI in Asset Audit Response feature on the ServiceNow AI Platform® enables customers to set up, manage, and optimize generative AI solutions within a unified workspace. This capability assists in fulfilling evidence requests through guided AI experiences tailored for asset audits. The platform offers three licensing tiers to match different organizational needs: Show full answer Show less * **Foundation:** Provides AI basics for delivering insights. * **Advanced:** Enhances productivity across relevant use cases. * **Prime:** Enables autonomous action with all AI assets and supports custom AI creation. Customers should be aware of regional and regulatory restrictions that may limit access to certain AI models or features, including restrictions in FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted environments, and regulated markets. ## Key Considerations * **AI Limitations:** AI outputs are based on pattern recognition and may not always be accurate or complete. It is critical for customers to test, evaluate, and apply human oversight to AI-generated results, especially in sensitive areas such as healthcare, finance, legal, employment, security, and infrastructure. * **Compliance:** Users must comply with ServiceNow's AI Acceptable Use Policy, which is subject to updates. * **Data Processing:** The application transfers data from customer instances to centralized ServiceNow environments, possibly located in different regions or on third-party cloud providers like Microsoft Azure, in accordance with ServiceNow's internal policies. * **Data Collection:** ServiceNow collects inputs, outputs, and edits from AI interactions to improve its technologies. Customers have the option to opt out of data collection as described in the AI Opt-Out documentation. ## Practical Impact for Customers By leveraging AI in Asset Audit Response, ServiceNow customers can streamline the audit process by automating evidence fulfillment and gaining actionable insights. However, customers should remain vigilant about AI's current limitations, data privacy considerations, and regional availability to ensure effective and compliant use of these AI capabilities. Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#ai-in-asset-audit-response__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information about AI capabilities in Asset Audit Response, see [Fulfill evidence requests through the Asset Response Guided Experience](https://www.servicenow.com/docs/ktsyVOyp6sIz~haMfZ4JnQ "Use the Asset Response Guided Experience to fulfill and respond to evidence requests for financial regulatory audit engagements."). For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) {#ai-in-asset-audit-response__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-in-asset-audit-response__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-in-asset-audit-response__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-in-asset-audit-response__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-in-asset-audit-response__ul_j3b_4vd_wcc} ## AI limitations {#ai-in-asset-audit-response__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-in-asset-audit-response__p_kv2_nfg_h1c} ## Data processing {#ai-in-asset-audit-response__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-in-asset-audit-response__p_lv2_nfg_h1c} ## Data collection {#ai-in-asset-audit-response__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [AI Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).