---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create IT Asset Management content request

# Create IT Asset Management content request {#ariaid-title1}

Release version: Australia  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a request for new content through the Service Catalog application for the IT Asset Management content service.

## Before you begin

Content request can be made for the Software Asset Management content service and the Hardware Asset Management content service.

Role required: customer user or partner user

## Procedure

1. Log in to the [ServiceNow
   Now Support](https://support.servicenow.com/now/ns/home) portal.
2. Navigate to Automation StoreService Catalog.
3. Search and select the catalog item Asset Management Content Request.  
   On the Catalog Item form, the ID, State, Requested by, and the Company fields populate automatically.
4. Fill in the details on the form.  
   {#create-itam-content-request__table_csk_5yn_zvb__entry__2}{#create-itam-content-request__table_csk_5yn_zvb__entry__3}{#create-itam-content-request__table_csk_5yn_zvb__entry__5}{#create-itam-content-request__table_csk_5yn_zvb__entry__7}{#create-itam-content-request__table_csk_5yn_zvb__entry__9}{#create-itam-content-request__table_csk_5yn_zvb__entry__11}{#create-itam-content-request__table_csk_5yn_zvb__entry__13}

   | Field | Description |
   | Title | Summary of your request. |
   | Description | Details of your request. |
   | Selected instance | Instance you are requesting the content for. |
   | Watch list | Individuals in your organization who can view the progress of this request. |
   | Content category | The content category for your request. You can select the Software Asset Management content service or the Hardware Asset Management content service. |
   | Attachment | Excel sheet with the information needed for the requested content. |
   |-|-|
   [Table 1. Asset Management Content Request form]

   {#create-itam-content-request__table_csk_5yn_zvb}
5. Select Submit.
6. View your current content requests by navigating to Automation StoreService CatalogMy Content Requests.  
   The default filter only shows your active requests. To see all your requests, including closed ones, adjust the filter.
{#create-itam-content-request__steps_j2d_s3h_blc}

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